Transformation Implementation Partner

Tender description

Why the Work is Being Done The Nursing and Midwifery Council (NMC) regulate nurses and midwives in England, Wales, Scotland and Northern Ireland. We exist to protect the public. We set standards of education, training, conduct and performance so that nurses and midwives can deliver high quality healthcare throughout their careers. To deliver our corporate strategy and Target Operating Model (TOM) the NMC have initiated a Transformation programme with the ambition of becoming a more modern, dynamic and efficient regulator. We are seeking to form strategic partnerships for the delivery of technology enabled capability to support us in meeting and exceeding our ambitious objectives and targets. Problem to Be Solved The current NMC requires a fundamental programme of change, in order to deliver our strategy to become a leading regulator in the health sector. Our transformation programme will therefore need to encompass: • Workforce, people and culture • Accommodation and location • Business and technological transformation • Strategic collaboration. To achieve this we will need to: • Invest in data and intelligence capability • Develop 21st century IT and business capability to transform how we work • Establish a new operating model with an omni channel Contact Centre with customer centricity that enables our public protection remit Who Are the Users At the highest level the users will be our stakeholders: • The Public • Education Providers • Registrants - Nurses & Midwifes • Employers • Other Regulators • Central Stakeholders. Within the NMC all staff will be users in some capacity, whether that is as a CSA using new telephony or creating cases in CRM Dynamics or Communications updating Web content, through to end users of desk top services. Early Market Engagement We have engaged with a number of suppliers through pre market engagement • To learn more about the processes we should expect to follow when implementing MS Dynamics • To acquire input on questions that should go into an RFP that will enable us to identify a successful implementation partner • To understand what information the NMC should provide in an RFP to ensure suppliers comprehensively understand our needs Work Already Done We have completed the following: • Vision & Strategy for the NMC • Target Operating Model • IT Strategy - which specifies Cloud first and Microsoft suite • Enterprise Architecture - Operating Model • Business Capability Model Existing Team The Supplier will work with a blended multi-disciplined Transformation Team which includes but is not limited to: Programme Manager, PMO, Change Lead, Communications Lead, Solution Architects, Project Managers, Business Analysts, Service Users. Additionally, the Partner will be required to work with NMC's existing incumbent partners/suppliers. Current Phase Not applicable Work Location The Nursing & Midwifery Council, 23, Portland Place, London, W1B 1PZ. The NMC also have offices in Edinburgh, Cardiff and are likely to take additional office space in Manchester. It may be a requirement throughout the contract for the partner to attend or work from any of these locations. Working Arrangments We wish to form a true Partnership approach, delivering in a collaborative way. We will require our partner(s) to co-locate with our own Transformation team and work alongside the NMC and its current and future suppliers/partners. Security Clearance Additional T&Cs It is anticipated that additional NMC specific Terms and Conditions will be added to the standard call off contract. Full details of any such additions will be included within the RFP. Skills & Experience Demonstrate experience of implementing Microsoft Dynamics CRM as a MS Managed Partner for greater than 5 years Demonstrate experience of delivering no less than 5 MS Dynamics full life-cycle implementations from mobilisation to post go-live stabilisation, covering business critical systems inclusive of, not limited to, CRM. Have No less than 10 MS Dynamics CRM certified Professionals from 2015 onwards Demonstrate experience of migrating legacy on premise systems to an MS Azure Platform Demonstrate experience of rescuing programmes/projects started with another supplier Have the capacity to start programme mobilisation 19 June 2017 Demonstrate experience of at least 3 implementations that included, the establishment of contact/call centres using web/ digital. Demonstrate evidence of projects where your business process/ business led design and expertise has led a technology enabled implementation Demonstrate experience of managing programmes/projects involving behavioural cultural change Nice to Haves Previous experience of having worked with a Regulator Strong experience of delivering programmes in-line with the Government Digital Service’s Design Principles and Digital Service Standard No. of Suppliers to Evaluate 9 Proposal Criteria Significance and Quality of evidence supplied to meet the essential skills and experience Fit to NMC culture Cultural Fit Criteria What is your approach to working within a regulatory body? What does true partnership mean to you within a programme of multiple stakeholders and providers? Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 55% Cultural fit 20% Price 25% Questions from Suppliers Budget range the nmc have obtained relevant approvals and apportioned appropriate budgets for the end to end full life cycle delivery.