ISS EPM Project Support Officer

Tender description

Who Speclialist Work With Staff and managers including Assistant Head, Deputy Head and Head of Delivery Areas What Specialists Work On EPM Administrator: Responsible for call management, helpdesk support and incident management for EPM 2013. This will include – but not be limited to:- * Recording/acknowledge incident/admin and technical support calls *Maintenance of EPM Resource Pool to include creation of new users *Creation of views and reports in EPM 2013 *Ensuring work practices and the solutions are properly documented. *Provide training support to in-house resources as required. * Assist with customer visits, clinics and demonstrations. * Reviewing, updating to internal system helpdesk support documentation and customer awareness information. * Review and maintenance of the Knowledge base pages. Where the Work Takes Place Building 405, Corsham, Wiltshire Early Market Engagement Working Arrangements 5 days a week (37 hours per week) within a bandwidth of 08:00 - 17:00 (hours to be agreed with individual manager). No expenses will be paid, all the tasking will to be carried out on site there will be no 'OFF-SITE' or 'Home' working. All resources will be provided access to the organisation's IT system and no personal or company laptops will be permitted on site. Work Location Building 405, Corsham, Wiltshire Security Clearance Individuals will be required to hold SC Clearance Additional T&Cs Skills & Experience At least one years experience of using EPM 2013- 40% At least one years experience of using MS Project/Enterprise Project Manager to underpin project planning and control- 15% Nice to Haves Completion of the EPM 2013 administration course- 20% At least one years experience of using MS Office Suite including MOSS/Sharepoint Office 365- 15% Experience of working with Project and Project Support staff to maintain coherant portfolio goverance and reporting- 10% No. of Specialists to Evaluate 3 Cultural Fit Criteria Work as a team with our organisation and other suppliers Transparent and collaborative when making decisions Have no blame culture and encourage people to learn from their mistakes Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 15% Price 25% Questions from Suppliers Budget range £300