Digital & Technical Implementation Support for HMPPS Electronic Monitoring

Tender description

Why the Work is Being Done HMPPS is working with 4 suppliers to deliver an integrated solution for the provision of Electronic Monitoring of offenders in England and Wales. As well as transitioning from legacy RF devices, the programme will deliver new GPS devices for location monitoring. We require a team to reside within our Implementation function to: -Work with the Design and Systems Assurance teams and suppliers in the implementation of various systems -Implement service management systems and processes necessary for HMPPS to support the implemented supplier solutions -Implement the transition of systems and services into the HMPPS Electronic Monitoring service. Problem to Be Solved We require a team of Project Managers with a variety of specialist digital technical implementation experience to support the Implementation function in delivery of the suppliers’ systems and HMPPS services into service readiness, live launch, and ongoing support. Initially, we wish to commence the project with a Senior Project Manager and a Junior Project Manager, and scale up the team as we progress through the project/contract. We anticipate building the team to 3-4 Project Managers, with the ability to flex our team size in response to fluctuations of workload. Who Are the Users The Programme Goals: -Replace the existing curfew tag provision with current technology which can support equivalent services at reduced costs. -Introduce new GPS monitoring capability to improve the range of subject monitoring and drive greater efficiency and effectiveness. -Introduce a new case management system and portal that is accessible to all business users. -Build a robust and scalable operational service that is able to accommodate other tags and types of electronic monitoring in the future. -Optimise the benefits to be derived from each of the four selected suppliers as well as from the collective whole. Early Market Engagement Work Already Done Existing Team The Implementation team is a small team comprising of implementation specialists and project managers. The members of the team are expected to work closely together and support each other across a range of activities to be performed over the life-cycle of the programme. The Implementation team will also work closely with other HMPPS functions such as Design, standards and assurance, commercial, business change and PMO. Externally the Implementation team will build close working relationships with peer groups in the supplier organisations. Current Phase Not applicable Work Location Clive House, 70 Petty France, London SW1H 9EX with some travel to other sites in the UK Working Arrangments Team will operate under the direction of the Implementation Manager, to manage and coordinate the technical delivery of a number of the 3rd party suppliers and the service management function. The Implementation function is part of a programme team which also includes programme management, design, testing, commercial/legal, policy and business change functions. Security Clearance CTC/SC (or ability to have clearance to this level by June 2017) Additional T&Cs Skills & Experience Working in a complex integration within public sector multi-stakeholder environment with extensive formal governance requirements. Demonstrable experience of successful implementation and integration of complex and innovative technology systems using waterfall and agile approaches. Experience of the delivery of system and service integration between a number of suppliers in a multi-supplier model, working effectively with Design Authority and Service Assurance teams. • Come via an established provider, with experience in the areas covered in the experience section above, to provide additional advice from the organisation if required to support the individual Nice to Haves Experience of working with justice and/or on a mixed government/private sector programme desirable. Possess the ability to communicate complex technical ideas to non-technical audiences Strategic influencing and negotiation skills Encourage cross business and supplier collaborative working Provide consultative input and support to the core governance and assurance processes deployed on the programme. No. of Suppliers to Evaluate 5 Proposal Criteria Provide relevant case studies for the proposed team, identifying the individuals to each case study. Provide contact details of the case study reference. Explain the Value Proposition; value for money, how the proposal will optimise costs, and generate savings. Describe how you intend to maintain quality and speed of delivery, the measures, the evaluation criteria, and the team performance ensuring continuous improvement Propose your approach for ensuring knowledge transfer in conducted during project closure. Provide a copy of the proposed team structure; including CVs of members. Cultural Fit Criteria A flexible, personable individual with the ability to work with colleagues at all levels in an organisation, including dealing with deep technical experts and with senior stakeholders. An energetic “can do” attitude, able to anticipate potential risks/problems and develop and build buy-in to resolve them. Strong personal presence and ability to gain credibility rapidly in a new environment. Strong sense of collaboration and partnership Ability to work productively with mixed teams of public and private sector staff and with suppliers, to develop consensus and building collective solutions that meet business requirements. Commitment to the principles of openness, honesty and integrity, taking responsibility for their own and their teams actions, and exercising professional judgement in decision-making and escalation. Strengths in engagement, persuasion and negotiation with senior stakeholders and decision makers and with suppliers at both technical and commercial level. Highly resilient, able to work under sustained pressure. Strong commercial, negotiation and influencing skills, with an excellent appreciation of commercial levers and how to use them. Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range