Creation of an MVP of the digital service for Ways into Work

Tender description

Why the Work is Being Done Hackney Council is committed to ensuring that the rising prosperity of the Borough is shared with everyone. The Ways into Work scheme currently provides employment, apprenticeships and training opportunities for people entering or returning to work. The programme is designed around the needs and aspirations of the individual. Opportunities are identified through work with local and national businesses - whilst some employers have specific opportunities for local people. Problem to Be Solved There is currently no digital offer to support candidates, employers or the administration of the programme: - Advisors manually match jobseekers to employment opportunities - Opportunities are not advertised online - Information, advice and guidance is not provided online but through face to face appointments during working hours - The administration of the programme is managed offline (eg the arrangement of appointments, collection of candidate records and matching of candidates to opportunities) Who Are the Users As a jobseeker, I need to find opportunities relevant to my skills so that I can earn money As a jobseeker, I need advice on how to look for, and find, a job that’s right for me so that I can make a successful application As a jobseeker, I need feedback so that I know how to improve my application so that I increase my confidence in the service As an employer, I need high quality applications so that I know the service is worthwhile As an adviser I need to give candidates advice so that they find opportunities Early Market Engagement Work Already Done We have conducted an 8-week discovery phase in-house, the assets from which are available https://drive.google.com/drive/folders/0B8VjySyh3glpUVB6Z0Z5M0phblE?usp=sharing An initial prioritisation of user stories is athttps://trello.com/b/AU9q2O8f/ways-into-work Existing Team 2 lead Ways into Work advisors, supported by the team manager and empowered service manager 1 ICT project manager Current Phase Alpha Work Location Hackney Service Centre, 1 Hillman Street, E8 1DY Working Arrangments We would prefer a team onsite for 3 days a week, most weeks in order to engage with ICT and Ways into Work colleagues and build broader engagement with the style of working (eg through show and tells). Security Clearance Additional T&Cs Skills & Experience Have experience of working to the GDS service design manual Combine user research, service design and developer expertise Work to user-centered, iterative, Agile principles Have experience designing services for a wide range of digital skills and confidence Support an efficient way of authenticating Hackney residents (eg through the council’s existing master data) Nice to Haves Be prepared to share risk and/or reward with the council if the service is attractive to other authorities Provide opportunities for people seeking ways into work in Hackney (eg through an apprentice working on the project) No. of Suppliers to Evaluate 3 Proposal Criteria Quality of the technical solution Clarity of approach How the approach or solution meets user needs How the approach or solution meets our goal Estimated timeframes for the work How you've identified risks and dependencies and offered approaches to manage them Team structure, including skills, experiences and relevance of individuals Experience of the method of working from previous projects Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Take responsibility for your work Share knowledge and experience with other team members Work openly Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 7% Price 33% Questions from Suppliers Budget range £50,000 - £75,000 for this phase of work