Testing Options for Supporting Small Businesses Transition including Assisted Digital to MTDfB

Tender description

Assignment under the Market Research MR130001 Agreement Contract. The research seeks to provide insight on the most effective design for solutions to addressing issues faced by the smallest businesses and landlords need of support from HMRC in their migration to MTDfB. It will focus on reasons why it's harder for some small businesses to transition to MTDfB than others and address the need to develop and test new and existing support and engagement solutions, to help/support effective transition. This study will be important in helping HMRC identify and test the most effective ways to overcome barriers faced by those who will be least able and/or willing to enter MTDfB. Ensuring early and effective transition of these groups will support HMRC delivery of MTDfB, minimising customer errors, delivering customer benefits, and HMRC cost objectives.