IT Service Support Management (ITSSM) Toolset
Details
- Supplier(s)
- Alemba Ltd
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 28 March 2017
- Source
- ContractsFinder
Tender description
The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management (ITSSM) toolset preferably, but not exclusively, as a Software as a Service (SaaS) solution to The National Archives (TNA), providing a replaced and extended service with the aim of adding modern on-demand cloud services ensuring they are efficient and highly available. 1 Our aim is to replace our internally hosted legacy ITSSM tool with a modern, more flexible solution that integrates with our technology infrastructure, supports our best practice methodologies and that delivers real benefits to our staff. TNA intends to award a contract for an initial period of 3 years, with an option to extend for up to two additional periods of up twelve months each (3+1+1).
Timeline
- Completed: Award date3 March 2017
- Completed: Award published28 March 2017Current notice
- Completed: Contract expiry date5 March 2020
About the buyer
The National Archives is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-national-archives.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-national-archives.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-national-archives.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-national-archives.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-national-archives.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-national-archives.gov |
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