Data services

Tender description

National Savings and Investments (NS&I) as the Contracting Authority is seeking to enter into 2 separate agreements for the provision of data services. The procurement of these services will be conducted using 2 separate Lots. Lot 1 for the provision of external data variables data services and Lot 2 for the provision of data modelling services. Lot 1: NS&I is seeking to enter into an agreement with a single service provider for the provision of data services to append selected consumer classifications or data variables to customer records held on a data warehouse for approximately 25 000 000 retail savings customers who invest with NS&I. This will help NS&I identify certain customer groups and understand their likely preferences and behaviour. Lot 2: NS&I is seeking to establish a framework agreement with a single supplier for the provision of data modelling services. NS&I wishes to enhance its understanding of its customers by appending selected consumer classifications to customer records in its Data Warehouse (DWH). The requirements involve the provision of data services that append selected consumer classifications or data variables to customer records held on a data warehouse for approximately 25 000 000 retail savings customers who invest with NS&I. The DWH holds information on 25 000 000 distinct customers — personal information as well as data relating to the customers' accounts (holdings, transactions and prize data for Premium Bonds). It also contains demographic and geo-demographic information. NS&I requires external data sets to be appended to customer data to help further enrich its understanding of its customers, including their likely preferences and behaviours relating to financial services and use of channels. OJEU PIN reference 2016/S 155-280366 refers. This Lot is to establish a framework agreement with a single supplier for the provision of data modelling services for NS&I. To aid campaign selections, NS&I has developed a suite of propensity and look-alike models that can be deployed. To ensure that NS&I's Business Insight team can support the business of NS&I as required, there is occasional need for external support. This could be: To advise in the use of the most suitable technique in work that requires detailed analysis and profiling; or to deliver an analytical project from start to finish e.g. building a model or segmentation. Further details available in the invitation to tender document.