Education and training services

Tender description

NHS Wales is seeking to build its improvement capacity and capability to improve patient outcomes and patient experience which builds upon the current IQT Bronze and Silver approach. A cadre of local improvement leaders will enable the development of local improvement hubs and also provide a national improvement resource to provide peer support across different organisations. A quality improvement training course is being procured and delivered to support NHS Wales Health Boards and Trust's to achieve this. Public Health Wales is leading on the procurement. In recent years, the role of quality improvement training has been increasingly recognised in driving quality and efficiency in health services, and enabling healthcare leaders to encourage and nurture improvement within their organisations. International experts have found that training can help inspire and build the will, enthusiasm and commitment among clinical communities to acknowledge and adopt system-wide quality improvement methods to enhance the patient experience and the quality of clinical care. The Health Foundation's report Building the foundations for improvement (2015) makes clear that improvement cannot be driven and sustained across an organisation unless a process is in place to develop the improvement knowledge and skills of clinicians and managers across health and social care. There is also increasing evidence for the business case for investing in quality improvement techniques and training, with quality improvements delivering a measurable return on investments, systematically removing waste, increasing process reliability and improving patient experience. Building quality improvement capacity and capability in NHS Wales has largely focused on supporting the spread of Improving Quality Together (IQT), NHS Wales' Quality Improvement learning programme. IQT was launched in March 2013 to establish a common language for quality improvement throughout NHS Wales and to develop a sustainable approach to quality improvement throughout the workforce.