ISS EPM Project Support Officer

Tender description

Summary of the work EPM 2013 Administrator. Responsible for call management, helpdesk support and incident management for EPM 2013. Specialist role Portfolio manager Expected Contract Length 6 months Latest start date 24/04/2017 Maximum Day Rate £300 Who Speclialist Work With Staff and managers including Assistant Head, Deputy Head and Head of Delivery Areas What Specialists Work On EPM Administrator: Responsible for call management, helpdesk support and incident management for EPM 2013. This will include – but not be limited to:- * Recording/acknowledge all incident/admin and technical support calls * Liaising with the System Support and any associated contractors to resolve complex issues. *Ensuring work practices and the solutions are properly documented. Undertake training of in-house resources as required. * Assist with customer visits, clinics and demonstrations. * Reviewing, updating to internal system helpdesk support documentation and customer awareness information. * Review and maintenance of the Knowledge base pages. *Administration of EPM2013. Skills & Experience • At least one years experience of using EPM 2013- 15% • Completion of the EPM 2013 administrors course- 15% • At least one years experience of performing reporting and governance activities across a portfolio- 15% • At least one years experience of using MS Project/Enterprise Project Manager to underpin project planning and control- 15% Nice to Haves • At least one years experience of using MS Office Suite including MOSS/Sharepoint Office 365- 8% • Experience of working with Project and Project Support staff to maintain coherant portoflio governance and reporting- 8% • Experience of working with Finance and Commercial staff to maintain coherant portoflio governance and reporting- 8% • A recognised Project Management Qualification (e.g. APM or MSP) at a minimum of Foundation level- 8% • Experience of agile, matrix and collaborative working styles in a large programme management environment- 8% Work Location Building 405, Corsham, Wiltshire Working Arrangments 5 days a week (37 hours per week) within a bandwidth of 08:00 - 17:00 (hours to be agreed with individual manager). No expenses will be paid, all the tasking will to be carried out on site there will be no 'OFF-SITE' or 'Home' working. All resources will be provided access to the organisation's IT system and no personal or company laptops will be permitted on site. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work as a team with our organisation and other suppliers • Transparent and collaborative when making decisions • Have no blame culture and encourage people to learn from their mistakes Evaluation Weighting Technical competence 60% Cultural fit 15% Price 25% Questions from Suppliers 1. Will this role be within IR35? All individuals coming in via the DOS framework will be independently assessed. I personally believe this role will fall inside of IR35. 2. Can you advise on Security Clearance please. Individuals will be required to hold SC Clearance this is due to the documents they will be handling. 3. Is the person going to carry out the direction of a tool expert, or is this the person to administer the whole system on their own? How large, sophisticated and integrated is the system? Clearly, a person to look after a simple system under direction is one level of person, but someone to look after, direct, and architect a sophisticated system is another. It feels like that for £300 per day, minus fees, accommodation and IR35 impact, that is not going to be a high level person, and perhaps would need a lot of support / direction? This person would be required to administer EPM as part of a (small) team of administrators completing tasks such as: creating new users, archive leavers, run reports, provide 1st line support to the user community, provide advice and guidance to users, build Custom Views/Enterprise Fields and troubleshoot user issues.The issue surrounding IR35 is changing constantly and all contracts will be subject to a compliancy check.