Home Office - Border Force (BSTP) Proejct Management Service

Tender description

Why the Work is Being Done The Home Office and Border Force UK are transforming services with the introduction of a number of new digital systems. Migration to these new systems is complex demanding a series of transitional hybrid states from old to new. During this transition period the legacy systems are maintained and developed using key technologies including C++, C# .NET, Java and SQL server, IBMs large infrastructure products such as Websphere Message Broker, Business Objects and Oracle. To meet the operational needs of the business and to support the introduction of the new digital platform both existing and future system delivery is required. Problem to Be Solved A partner is required to support the programme team to manage the integration of these new digital platforms into the current systems whilst managing changes into existing legacy systems in parallel. This partner will also be required to work with our delivery partners, (internal and external), to provide an enhanced service to our users throughout this period Who Are the Users Many systems are part of the Critical National Infrastructure operating 24/7/365 supporting operations and users for Border and Immigration controls both within Home Office and wider Government Agencies. The delivery of these outcomes is expected to enable the users to analyse passenger, freight, and potential visitor information using new services and systems while legacy systems are maintained as a parallel and stable service. Early Market Engagement Work Already Done The legacy systems are well established and the digital services are in differing stages of development from early implementation to early design post a discovery phase. Transition plans are embryonic and interfaces between the old and new platforms have yet to be designed. Existing Team The existing team is a blend of internal HO staff supplemented by external consultants. The legacy systems are maintained by multiple external Systems Integrators whilst the new digital platforms are typically developed by in-house teams. Current Phase Not applicable Work Location The work is predominantly based in London within the M25 (Westminster initially and Croydon, and near Heathrow). Stakeholders and suppliers are out of central London in multiple locations. Some limited European and International travel may be required for some of the roles. Working Arrangments Your response should set out how you could maintain the availability of your services over time, the ability to supply up to 2 teams concurrently, and your ability to respond to immediate surge requirements. The Home Office reserves the right to both extend and shorten the services provision period, subject to discussion with the preferred supplier(s). The team is expected to work across the multiple sites as required. Expenses will conform to HO internal policies and will not be payable to Westminster, Croydon, or Heathrow. Security Clearance All staff engaged on the programme must currently hold or be capable of being security cleared to SC level, with at least one Programme lead holding a valid DV clearance. Additional T&Cs Proposed individuals who are non British/EEA nationals must either be in possession of leave to remain with no restrictions on their time to live/work in the UK or their leave to remain must be valid for the duration of this award and permit work in this capacity Monthly financial reporting reconciled to a SFIA skill matrix Monthly expense reconciliation Fortnightly and Monthly progress reporting against planned deliverables and other balanced scorecard measures Skills & Experience Provide demonstrable success in delivery of core infrastructure projects/programmes within the last 12 months, using industry project management methodologies Use Agile and Waterfall project management and software delivery methods Have experience of transitioning services from physical infrastructure to cloud Have success with matrix-managing a multi-disciplinary programme team within the last 12 months Have successfully established Intelligent Client Functions to direct and assure deliverables from internal and external suppliers Have provided reporting, planning, risk, dependency, financial and change management aspects of a Programme Management Office within the last 12 months Have experience of successfully transitioning of projects into a live service environment within a government department within the last 12 months Have success establishing hybrid transition plans for a consolidated service of legacy and digital platforms Have evidence of collaboration and partnership in a team working environment Have the ability to run tools and enabling software services on any cloud infrastructure provided Use of shared open source components to design and deliver services Have ability to provide ongoing support for open source products and tools Lack of dependency on proprietary products and IPR Nice to Haves Demonstrate specific domain knowledge of business requirements and issues Understand issues applying security checks to individuals travelling across borders Demonstrate a detailed understanding of the passenger carrier industry Demonstrate ability to lead thinking with suppliers and partner organizations Demonstrate working with aviation carriers, their system suppliers and UK system supplier to understand business processes & systems, ensure understanding of UKs passenger data requirements, and analysing carrier data. Can demonstrate active participation in international working groups involving governments, aviation carriers, system providers, International Air Transport Association (IATA), International Civil Aviation Organization (ICAO), World Customs Organisation (WCO) and others Provide evidence of their methodology for Service Readiness transition Demonstrate a successful approach to completion of required GDS Service Assessment, Security Health Check, Penetration Testing, HO Service Readiness, and HO release reviews as part of quality and acceptance tests No. of Suppliers to Evaluate 5 Proposal Criteria Requirement Specific Competence (20%) Scale Capability (10%) Risk Management (20%) Methodology (10%) Plan (15%) Performance (15%) Policy (5%) Security (5%) All 'Essential' and 'Nice to Have' requirements will be evaluated further with the additional proposal critiera Cultural Fit Criteria Stakeholder Management: Experience delivering progress reports and liaison with a wide range of internal stakeholders, including those at senior level One Team approach: be visible to staff and stakeholders, be transparent flexible and collaborative Work as part of a team Collaboration with 3rd parties and multi-supplier working Development of Client capability People Development including staff training, development and mentoring processes and ability to document and communicate ideas, issues, and solution Innovation and Value for Money Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range budget range of between £1.0m and £2.0m (excl vat) for the purpose of evaluation, it should be assumed that all roles will be required for a work package duration of 100 working days. separate day rates for each role should also be supplied with details of management processes and mitigations for poor service delivery, staff handover, turnover, quality maintenance and corrective actions. consideration should be given to how good performance can be incentivised to ensure milestones are delivered on time. subsequent statements of work will be agreed on fixed price, capped price, or t&m basis with agreed milestones and deliverables