Closed tender

Call Ticketing System

Details

Buyer: Leicestershire County Council
Value: GBP 100,000
Topic: Customer Relation Management software development services
Published: 14 March 2017
Submission: 28 March 2017
Source: uk:procontracts

Tender description

Leicestershire County Council (LCC) and Nottingham City Council (NCC) formed East Midlands Shared Services (EMSS) as a partnership in 2010 to deliver HR, payroll and finance transactional shared services. EMSS is now looking to replace its ticketing system that is used for Customer Service Enquiries/Help Desk function. Keywords: call ticketing, customer service, helpdesk

Timeline

Completed: Tender published14 March 2017
Current notice
Completed: Submission date28 March 2017

About the buyer

Leicestershire County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72212445 · Customer Relation Management software development services
79342300 · Customer services
79342320 · Customer-care services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@leicestershire-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@leicestershire-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@leicestershire-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@leicestershire-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@leicestershire-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@leicestershire-county-council.gov