Expired contract

RBBC - KR Customer Relationship Management Solution - AWARD

Details

Buyer: SE Shared Services
Supplier(s): Granicus-Firmstep Ltd
Duration: 3 years
Topic: Customer Relation Management software package
Published: 8 March 2017
Source: ContractsFinder

Tender description

To meet our channel shift aspirations the Authority needs to implement a modern Customer Relationship Management solution (CRM) with a fully featured customer portal that will enable a 'single view of the customer' and integrate with existing Line of Business systems.

Timeline

Completed: Award published8 March 2017
Current notice
Completed: Award date8 March 2017
Completed: Contract expiry date7 March 2020

About the buyer

SE Shared Services is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48445000 · Customer Relation Management software package
72212445 · Customer Relation Management software development services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@se-shared-services.gov
Commercial Director	+44 •••• ••••••	••••••••@se-shared-services.gov
Procurement Manager	+44 •••• ••••••	••••••••@se-shared-services.gov
Category Lead	+44 •••• ••••••	••••••••@se-shared-services.gov
Senior Buyer	+44 •••• ••••••	••••••••@se-shared-services.gov
Contracts Manager	+44 •••• ••••••	••••••••@se-shared-services.gov