Administration services

Tender description

Norfolk County Council requires a provider with call handling capabilities and the ability to arrange the fulfilment of goods and services on a county-wide basis to oversee its Local Assistance Scheme. In order to support the Council's objectives, it requires a provider who can demonstrate innovative ways of supporting vulnerable adults with setting up home and/or with emergency payments due to unforeseen circumstances or emergencies. The Council is particularly keen to promote the reuse and recycling of household goods whilst ensuring a consistent service is provided across the county. Any provider will need to ensure a full understanding of the Council's objectives in administering the Scheme and should be able to demonstrate its ability to manage a discretionary fund within predetermined parameters whilst not being bound by those parameters in particular cases of hardship.