WP1261 - Portfolio Assurance Tool, Discovery Team

Tender description

Why the Work is Being Done The current Cabinet Office tool used by 9 departmental functions administering assurance on government programmes is approaching contract expiry and needs to be replaced. A discovery for the new tool needs to be conducted from January 2017. Problem to Be Solved Develop a replacement case management/work flow, sitting on/absorbing base pipeline data from departments, with its requisite reports and management information to meet user needs. Should reflect current assurance process and a new assurance model currently in design. Who Are the Users This will be part of the discovery deliverables. Early Market Engagement Work Already Done Existing Team The current team is a multidisciplinary team in Government Digital Service who collaborate with a range of stakeholders across Cabinet Office, Treasury and government departments. The nature of the discovery will entail working with the incumbent supplier. Part of the discovery team should include a SME on data. Current Phase Discovery Work Location Largely London centric - Holborn, Whitehall and other government departments buildings. May include travel to visit other government locations around the UK. Working Arrangments Onsite 3-5 days a week to conduct discovery depending on the roles. Working with central multifunctional team including user researcher, delivery manager and product managers. Includes collaborating with stakeholders across Cabinet Office and departments. Expenses limited to travel to other UK locations where appropriate. Security Clearance Basic security check Additional T&Cs Standard Cabinet Office terms and conditions will apply. Skills & Experience Experience in using evidence-based research to inform a user-centred redesign, focused on external users’ needs, end-to-end user journeys, motivations and goals Have experience designing services for users with low digital literacy Proven experience of complex user journey mapping across ranges of users and stakeholders Have experience of working with multi-agency departmental programmes Detailed understanding of government digital service standard and Technology Code of Practice, including GDS service design manual and wider industry-standards Have experience designing case management systems that interact with different types of users Have experience designing services using data to extract value and insight with ease Proven experience in using robust metrics, analytics, search data and user feedback to audit and define key content and services Experience of prototyping, testing and iterating with users and stakeholders Technical expertise of front-end, UI web development and responsive web design (HTML5/CSS/JS) Proven successful development of back-end technologies, databases, developing APIs, meeting data standards, and experience of GitHub Demonstrate experience of delivering agile projects in sometimes non-agile environments Demonstrate an understanding of and ability to deliver compliance with the government’s Service Standard Nice to Haves Provide evidence of delivering at scale Demonstrate experience of successful delivery of similar complex service transformation projects from discovery to live including retiring legacy services No. of Suppliers to Evaluate 9 Proposal Criteria Technical solution Approach and methodology How the approach or solution meets user needs Provide evidence of researching using stories and using those to inform building a service How the approach or solution meets your organisation’s policy or goal Estimated timeframes for the work How they’ve identified risks and dependencies and offered approaches to manage them Team structure & profile of proposed contributors Value for money Cultural Fit Criteria Be transparent and collaborative when making decisions Experience of successful collaborative working as part of a multi supplier delivery team sharing knowledge within the team Create and maintain an agile working environment Take responsibility for their work Can work with clients with low technical expertise Able to challenge the status quo and use persuasion skills to achieve business buy-in Have a no-blame culture and encourage people to learn from their mistakes Bring agile mindset and principles into practice Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Evaluation Weighting Technical competence 50% Cultural fit 15% Price 35% Questions from Suppliers Budget range