Revenues and Benefits administration process analysis and re-design

Tender description

Summary of the work The analyst will interview Revenues & Benefits staff to determine the current administrative processes, will record/map these processes and will review them, making recommendations as to where improvements might be implemented. Specialist role Business analyst Expected Contract Length One week Latest start date 30/01/17 Maximum Day Rate £380 Who Speclialist Work With Staff and managers involved in the administration of Revenues & Benefits What Specialists Work On To analyse the core administrative processes in Revenues & Benefits relating to: • the making of new claims for Housing Benefit and/or Council Tax reductions • the amendment of existing claims for Housing Benefit and/or Council Tax reductions due to change(s) in circumstances • the administration of Council Tax and/or Business Rates payments by Direct Debit • the administration of Council Tax Single Person Discount applications • the administration of changes of address so far as these affect liability for Council Tax and or Business Rates, or eligibility for Housing Benefit and/or Council Tax Reductions Skills & Experience • Excellent face to face interviewing skills. • The ability to document an ‘as is’ process and to calculate the time and costs involved in an existing process. • The ability to document an ‘as is’ process and to calculate the time and costs involved in an existing process. • A good understanding of the legislation relating to the administration of Council Tax, Business Rates and Housing Benefit and Council Tax Reductions • The ability to identify process inefficiencies and to make recommendations for change(s). Nice to Haves An understanding of Revenues and Benefits processes in a Unitary Authority. Work Location Council Offices, Newbury, Berkshire RG14 5LD Working Arrangments The work will involve face to face meetings with Revenues & Benefits team members in our Newbury offices. No. of Specialists to Evaluate 3 Cultural Fit Criteria The ability to treat all people with respect Evaluation Weighting Technical competence 60% Cultural fit 5% Price 35% Questions from Suppliers No questions have been answered yet.