NHS Improvement e-resources

Tender description

Why the Work is Being Done To support NHSI's 2020 objectives, including building provider leadership and improvement capability to deliver sustainable services. Problem to Be Solved Health professionals lack easy access to effective improvement tools that can be quickly utilised and shared with others outside of their team and organisation Who Are the Users I am a busy health professional who needs to be able to access and utilise the relevant tools and techniques as well as share their outputs with others easily and efficiently so that I can undertake rigorous improvement work with partners from outside my own team and/or organisation Early Market Engagement NA Work Already Done Discussions have been had with a pool of people with a strong understanding of improvement science from different NHS organisations and some desk-top research conducted into what is currently available in terms of web-based improvement tools for healthcare professionals. In Discovery: the concept of these tools already exist, e.g. driver diagrams, but we would wish for further work to be undertaken with NHS staff (we could link suppliers up with staff from different organisations) around the user experience of the e-tools, accessibility etc as part of the development Existing Team You will primarily work with the Advancing Change and Transformation (ACT) Academy from the Improvement Directorate of NHS Improvement, though you will be linked into working with the IT team and others as required. Current Phase Discovery Work Location The supplier will be able to work remotely but should be able to visit our Coventry and London offices for occasional face-to-face meetings as required. The team you are primarily engaging with work remotely, although they do attend meetings in Coventry and London. Working Arrangments Predominantly virtual working (cost effective and efficient) as this is the way the team operates. 'Expenses as per Agenda for Change' an estimate of expenses to be included in suppliers' proposals. Security Clearance None Additional T&Cs NHS Improvement want to own all IP rights to the eTools that are developed. Skills & Experience Have experience of effectively planning for new IT web-based tools which integrate with backend legacy applications and third parties Have experinece of developing cutting edge, engaging, dynamic web templates and services that meet user needs Have experience of working with and designing for users with low digital literacy Have experience of delivering agile projects in sometimes non-agile environments Have experience of prototyping, testing and iterating with very senior users and stakeholders Have demonstrable experience in working with Open Source technologies Have demonstrable experience of delivery from Discovery to successful Alpha and Beta outcomes Have demonstrable experience of operating in an environment of change, delivery continuous improvement to a live system Have demonstrable experience of knowledge sharing and skills transfer with in-house teams so as to build sustainable capability have proven experience in using robust metrics, analytics and user feedback to audit and define key content and services. Nice to Haves Evidence of working with the public section, preferably the NHS Demonstrate experience in using evidence-based research to inform a user-centred redesign, focused on users' needs, end-to-end user journeys, motivations and goals. No. of Suppliers to Evaluate 10 Proposal Criteria Approach (methodology, planning and timescales). How the eTools solution meets user needs How they’ve identified risks and dependencies and offered approaches to manage them Team structure Cultural Fit Criteria Ability to encourage efficient communication and continuous improvement Work as a team with our organisation and other suppliers Transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Payment Approach Capped time and materials Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 65% Cultural fit 10% Price 25% Questions from Suppliers Budget range the budget we have for this piece of work is between £70k + vat. we would welcome estimated breakdowns from suppliers in their proposals of how they may use this to support the different phases of the work.