Beta to replace www.enterprise-europe.co.uk

Tender description

Summary of the work Build out a service aimed at innovative small businesses looking to scale up. It will support advisers in the UK who help clients find business partners, source funding, seek patent help and lots in-between. Beta will continue researching, designing and building the end-to-end service, ready for live. Expected Contract Length 4 months Latest start date 01/03/2016 Budget Range £175k+VAT Why the Work is Being Done Enterprise Europe network (EEN) is a European Commission (EC) programme to help innovative scale-up businesses to grow. EEN is a bespoke digital and face-to-face service where Innovate UK lead 150 advisers who help clients find partners, source funding, seek patent help and lots in-between. EEN's current digital service - www.enterprise-europe.co.uk - doesn't meet the service standard. Problem to Be Solved * USER RESEARCH: building on the deep empathy attained so far, we’ll speak to more users who see themselves as ‘ambitious’ though not necessarily as innovative – the latter being the sharper end of our target audience. We're looking to situational and outcome-focused 'jobs to be done' stories, rather than persona-led stories. * CONTENT DESIGN: audit and review of existing content and iteration of new content * UX iterations across devices * ACCESSIBILITY audit, iterate, retest and iterate again * TECH: move to AWS, pen testing and implement a passphrase / password mechanic Who Are the Users OVERARCHING..."As a business I want to connect with someone to discuss a project so I can reach other people or organisations to develop it further". Example EPIC jobs to be done stories... PROGRESS MY THING... "When I’m looking to expand my knowledge I want to meet people who can help so my business can grow". NEED SOME HELP... "When looking for distributors I want help so that I end up with the right partner". GROW MY BUSINESS... "When we enter a foreign market, I want to understand the pros, cons, pitfalls, opportunities and hurdles, so I can move confidently". Early Market Engagement The supplier for alpha contributed to a 'planning for beta' spike as part of alpha, which listed beta tasks, roles and estimated number of days. Work Already Done DESIGNS... https://invis.io/XU9XRXPJ5 PROTOTYPE... https://een.int.aerian.com/explore-opportunities TECH ARCH... EC2 with two load balancers: Drupal Presentation layer and Zend Service layer. Persistent storage handled by RDS relational database service (MySQL). S3 storage buckets for static assets. Elasticache within application and website routed through CloudFront CDN. CloudWatch monitors the service's health. AMI stores server images. The resources for each stack live inside a VPC and a series of subnets isolating them from the rest of the AWS cloud via a series of virtual firewalls at different levels. Service layer application consumes/makes requests to a Salesforce as well as GovDelivery and EC APIs. Existing Team Existing team is x1 Service Manager at Innovate UK. Rest of the beta team roles (anticipated to be User researcher, Visual design, Content design, Front end, Back end, Web Ops, Tech Arch, Performance analyst, Quality Assurance, Scrum master) will be filled by the supplier(s). As well as third parties the supplier might subcontract such as pen testing, accessibility audits, usability lab space. Current Phase Beta Skills & Experience • Experience with elastic search (6.5% weighting) • UX and user testing credentials (6.5% weighting) • On page SEO credentials (6.5% weighting) • Experience in user research and usability testing - noting the difference between the two (6.5% weighting) • Experience implementing 3rd party APIs (6.5% weighting) • Experience of 3rd party widgets (syndicating EEN content onto 3rd party websites) and the best practice that goes with it. (3.25% weighting) Nice to Haves • Experience participating in a service assessment (3.25%weighting) • Experience identifying and mitigating risk to digital service (3.25%weighting) • Experience of service design (3.25%weighting) Work Location 30 mile radius from Bath - where the service manager lives. Alpha procurement saw sufficient interest within that geography meaning travel and subsistence costs and time were kept to a minimum. Working Arrangments The service team must be based on site (limited working remotely / no traveling to site at the budget holder's expense). The space needs sufficient room for team boards etc.The service manager will travel to the team 3/4 days per week and be accessible online for the rest of the time. Some members of the team may be required to travel/stay overnight in the UK for research / meetings. Security Clearance We won't be handling sensitive data, so each team member having 'Baseline Personnel Security Standard' is sufficient. No. of Suppliers to Evaluate 5 Proposal Criteria • The proposed approach and methodology (6.5% weighting) • How the approach or solution meets user needs(3.25% weighting) • The proposed technical solution (6.5% weighting) • Value for money of the proposal (3.25% weighting) Cultural Fit Criteria • Work as a team with our organisation and other suppliers (10% weighting) • Familiar with using Slack and Jira to work, rather than heavy documentation (5% weighting) Payment Approach Fixed price Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers 1. Is there any chance that you would consider an agency situated more than 30 miles from Bath? Not at this stage. If this exercise doesn't result in an appointed supplier, we'll widen the radius. 2. Are you set on including all these skills requirements on one tender or whether you would consider pulling together a hybrid team? The supplier needs to bring the team, whether made up its own employees/freelancers and/or up to two subcontractor businesses. 3. Which company worked with you on the Alpha project An SME within the radius beta is being procured from. There were 5 suppliers within that radius. I'm withholding the name to save cold calls. 4. Is the Alpha development company able to compete in this procurement process. Yes 5. Can I get a copy of the webinar slides? http://bit.ly/EENbetaslides 6. Can I rewatch the webinar http://bit.ly/EENbetawebinar 7. For clarity, will the team be working in EEN offices or are you looking for a supplier to provide office space within a 30 mile radius of Bath? The supplier must have an office within the 30 mile radius of Bath 8. We notice there is no Business Analysis capability mentioned, will this be provided by EEN? Business Analysis role isn't required. There is a Performance Analyst is in the suggested team which will look at performance data. 9. Will any other roles be provided by EEN other than the Service Manager? Assisted Digital lead will also come from Innovate UK