TfL 90865 Lot 4: Task E - Customer Satisfaction Surveys (CSS)
Details
- Buyer
- Transport for London
- Supplier(s)
- TNS UK Ltd (trading as TNS BMRB)
- Value
- GBP 6,000,000
- Duration
- 3 years
- Topic
- Survey services
- Published
- 1 March 2016
- Source
- ContractsFinder
Tender description
Customer Satisfaction Surveys (CSS) are conducted using a variety of methodologies to measure attitudes and understand experiences. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.
Timeline
- Completed: Award date1 July 2015
- Completed: Award published1 March 2016Current notice
- Completed: Contract expiry date30 June 2018
About the buyer
Transport for London is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79311000 · Survey services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
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