24/7 Call Monitoring Service

Tender description

Information technology services. Information technology services. to provide a service and facilities: — Call handling software to meet Telecare Services Association (TSA) standards — Ability to identify individual personal and environmental sensor activation — One dedicated line for emergency calls — 24/7, all year round call monitoring service — At least 3 300 connections — Minimum of 2 x call handlers at any given time — Appropriate advice, reassurance, response to calls — Full disaster recovery system in place — Ability to respond to 100% of all activations within 180 seconds — Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment).