Computer support and consultancy services

Tender description

The University of Warwick has a requirement to purchase application support for the Cloud-based ServiceNow application. The successful supplier will be a Global, Preferred or Master Solutions ServiceNow partner and an authorised ServiceNow License reseller. The requirement includes: — The provision of a dedicated ServiceNow specialist on-site for 2 days per week; — Remote Support / Managed Service in respect of systems monitoring and maintenance during core hours only (9:00 to 17:30 UK time, excluding Public Holidays). — Ad hoc support for Annual upgrades and development work. Please refer to the ITT Part 2 Services Requirement for full details. This is an above EU threshold tender using the Accelerated Open Procedure. Justification for use of the accelerated timescales relates to the sudden and unforeseen departure of key personnel leaving the University without adequate Application Support. All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system (https://in-tendhost.co.uk/universityofwarwick) via the ‘Correspondence’ functionality. Failure to do so may result in the correspondence being excluded from the tender procedure. After expressing an interest in this project you will be able to download the full tender document. All bids must be received electronically via In-tend by midday 10.3.2016.