WP1259 - User Researcher Specialist for Services Programme

Tender description

Who Speclialist Work With Multi-disciplinary team- Network Manager, Content Designer, Service Designer What Specialists Work On Support the facilitation of two multi-disciplinary service networks **Identification and agreement of the user need that provides the ‘purpose’ of the service **Analysis of the user research (carried out by departments) and identification of common personas, user needs, gaps. **User journey mapping around the user need, across the transactions ** Identification of issues in the user journey using data including the performance platform, leading to a balanced scorecard ** Support user research activities within services programme Where the Work Takes Place Government Digital Service Aviation House 125 Kingsway London WC2B 6NH Early Market Engagement None Working Arrangements 5 days a week; Possilble breakdown: 3 days per week working with Networks Team and two days per week supporting user research activities across the programme Work Location Government Digital Service Aviation House 125 Kingsway London WC2B 6NH Security Clearance Minimum Baseline Personnel Security Standard Additional T&Cs Standard Cabinet Office Terms and Conditions apply Skills & Experience Demonstrable knowledge, experience in and passion for user centered design practices for service development Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys. Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods Proven experience of presenting user research findings in a wide variety of formats and contexts. Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services Nice to Haves Previous experience of working with Government Digital projects or programmes that have been through the service assessment process. No. of Specialists to Evaluate 3 Cultural Fit Criteria Transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers No questions have been answered yet Budget range £500