Awarded contract

The requirement is for an Outsourced Technical Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations

Details

Buyer: Irish Blood Transfusion Service
Supplier(s): EVROS Technology Group
Topic: Helpdesk and support services
Published: 19 December 2016
Source: ie:e_tenders

Tender description

Support Helpdesk Service to support the Irish Blood Transfusion Service IT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The contract should cover the needs of the Helpdesk Technical Support Service and must include Service Management, Service Desk, Incident Management and On- Site Support (12 hours per day) Mon – Fri excluding Bank Holidays and Public Holidays).

Timeline

Completed: Award published19 December 2016
Current notice

About the buyer

Irish Blood Transfusion Service is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72253000 · Helpdesk and support services
72253100 · Helpdesk services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@irish-blood-transfusion-service.gov
Commercial Director	+44 •••• ••••••	••••••••@irish-blood-transfusion-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@irish-blood-transfusion-service.gov
Category Lead	+44 •••• ••••••	••••••••@irish-blood-transfusion-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@irish-blood-transfusion-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@irish-blood-transfusion-service.gov

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