Awarded contract

Telephone and data transmission services

Details

Value
GBP 10,000,000
Topic
Interactive voice response software package
Published
22 December 2016

Tender description

The provision of messaging services to patients (and others) for the purposes of, for example, appointment notifications and reminders, cancellations, Friends and Family Tests, medication reminders, etc. Messaging services to mobile telephones, e.g. Short Message Services (SMS) and Multimedia Messaging Services (MMS). Messaging services to computers, e.g. Electronic Mail (email) services. Automated voice messages to a land-line or mobile telephone, e.g. Interactive Voice Response (IVR). Use of agent to make calls to land-line or mobile telephones. This lot will comprise any or all of the services provided within lots 1 to 4 with, potentially, linked services to provide an all-encompassing messaging service.

Timeline

  1. Completed: Award date25 November 2016
  2. Completed: Award published22 December 2016
    Current notice

About the buyer

Surrey and Borders Partnership NHS Foundation Trust is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48512000 · Interactive voice response software package
  • 64200000 · Telecommunications services
  • 64210000 · Telephone and data transmission services
  • 64216120 · Electronic mail services
  • 79512000 · Call centre

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Decision makers

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