Service Manager

Tender description

Who Speclialist Work With Team of approximately 8 staff comprising multi-skilled Service/product managers and developers. What Specialists Work On Service Manager (‘SM’) within Service Support and Optimisation supporting live services in HMPO. Each SM will be primarily responsible for one or more services and will act as a shadow for Services for which other SMs are the lead. Between them, the SMs will lead work prioritisation and scheduling across all aspects of team mission and dynamics including: derivation and delivery of consistent approaches to service monitoring and reporting; Business Intelligence; documentation and knowledge sharing; internal and external communications; incident handling; backlog prioritisation and management; team reporting; and ways of working – both internally and with other HMPO/HO groups. Where the Work Takes Place Westminster, London Early Market Engagement Working Arrangements Typically on-site Agile ways of working, e.g daily stand-ups Use of Confluence & Jira Standard government T&Cs on expenses Work Location Westminster, London Security Clearance SC Clearance required or willing to undergo Additional T&Cs Skills & Experience ITIL service management experience Business analysis Product Management Stakeholder management Full understanding of the Software development lifecycle Experience of Agile ways of working Nice to Haves No. of Specialists to Evaluate 10 Cultural Fit Criteria •Work as a team with our organisation and other suppliers •Take responsibility for their work •Share knowledge and experience with other team members •Challenge the status quo Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet Budget range