Helpdesk and support services
Details
- Supplier(s)
- EVROS Technology Group
- Duration
- 2 years
- Topic
- Helpdesk and support services
- Published
- 19 December 2016
- Source
- TedNotices
Tender description
Support Help-desk Service to support the Irish Blood Transfusion Service IT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The contract should cover the needs of the Help-desk Technical Support Service and must include Service Management, Service Desk, Incident Management and On-Site Support (12 hours per day) Mon - Fri excluding Bank Holidays and Public Holidays). Support Help-desk Service to support the Irish Blood Transfusion Service IT operations. The Service must include Service Management in accordance with ITIL® guidelines, Service Desk, and Level 2 on-site support resources. The contract should cover the needs of the Help-desk Technical Support Service and must include Service Management, Service Desk, Incident Management and On- Site Support (12 hours per day) Mon - Fri excluding Bank Holidays and Public Holidays).
Timeline
- Completed: Award date5 December 2016
- Completed: Award published19 December 2016Current notice
- Completed: Contract expiry date25 November 2018
About the buyer
Irish Blood Transfusion Service is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72253000 · Helpdesk and support services
- 72253100 · Helpdesk services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@irish-blood-transfusion-service.gov |
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