User Researcher MOD Military Service Records

Tender description

Who Speclialist Work With The MOD agile project team including the Service Manager, Product Manager, Delivery Manager, User Researcher What Specialists Work On The current process is complex, confusing, and completely paper-based with forms available to download via www.gov.uk website and then posted to the relevant records disclosure branches. Through rationalisation and digitisation of the Service Records application forms, DBS have an opportunity to improve this citizen facing service, with assistance of an experienced user researcher to take the lead in engaging public users in user story development and identifying options to meet assisted digital service needs. Where the Work Takes Place It is expected that the majority of the time will be spent in Bristol, at MOD DBS Abbey Wood North but there may be some travel to other MOD sites such as London to engage with users. Early Market Engagement Working Arrangements The specialist is expected to work a 5 day week to work alongside the project team. This may include some evening work to conduct user interviews. Travel costs will be reimbursed in accordance with MoD civilian travel and subsistence policy. No homeworking is permitted. Work Location It is expected that the majority of the time will be spent in Bristol, at MOD DBS Abbey Wood North but there may be some travel to other MOD sites such as London to engage with users. Security Clearance SC level is required prior to taking up post. Additional T&Cs Skills & Experience Experience of working on GDS compliant digital projects. Experience of identifying users of specific, niche services in the public domain (particularly those similar to the military service records service) and securing their participation in user research. Experience of delivering outputs in line with GDS standards and assessment process. Experience of drafting discussion guides and assisting in organisation of venues for research / testing prototypes Experience of effective engagement with current and potential users, including assisted digital, to conduct user research. Experience of validating and where necessary updating user needs and user stories that feed into prototype development and influence product direction. Experience of planning, designing and conducting usability testing of prototypes Excellent written and verbal communication skills Nice to Haves No. of Specialists to Evaluate 6 Cultural Fit Criteria Works as a team with our organisation and other suppliers. Work in a collaborative and transparent manner. Share knowledge and experience with other team members. Can work with individuals with low technical expertise. Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range up to £450 per day.