PU-17/0317 - Performance Management - User research

Tender description

Summary of the work ONS would expect the supplier to produce evidence-based recommendations as to how to shape the people growth approach as well as highlights of research outcomes that illustrate the user needs discovered in the research. Expected Contract Length Latest completion date of 17/03/2017 Latest start date 01/02/2017 Budget Range N/A Why the Work is Being Done ONS needs to understand the drivers, motivation and changes in behaviors of people. To understand what encourages and motivates them to deliver their optimum, how best to develop the new skills and capabilities that ONS needs and how they want an approach to be facilitated and recognised by their managers and leaders. This will allow ONS to set the direction and shape the approach to people growth, development and recognition. Problem to Be Solved Our current approach to performance, development and recognition is not getting the best out of our people and supporting the cultural transformation that ONS needs. Current processes are viewed negatively, are time consuming, and do not focus on the development of individual users to be their best. This is our opportunity to develop a new modern approach that is driven by user and organisational needs. Who Are the Users We have approximately 3,500 users who use current systems in a variety of ways (staff, managers, leaders). Users are spread across a number of distinct business areas who operate in very different ways to deliver. The majority are office based across three sites however some (nearly 1,000) are based solely in the field. We need our users to engage with, own and value their future development and performance to enable the cultural change needed to support transformation. Early Market Engagement N/A Work Already Done Initial discovery has included feedback from pay and reward open sessions with staff and at senior leaders meetings. Existing Team The Develop and Perform core team sit within the People & Capability Division and consists of 5 permanent members. The supplier may also interact with members of the Pay & Reward team who are responsible for any supporting recognition schemes. Current Phase Discovery Skills & Experience • Detailed knowledge and practical experience of planning and delivering a wide range of research methodologies; most specifically workshops, focus groups and one to one depth interviewing - 6 • Strong analytical skills in order to translate research findings into actionable insight and recommendations. - 6 • Experience in secondary research methods such as desk research and trend research in order to understand the business context - 5 • Skilled in report writing and presenting research findings and recommendations to senior decision makers - 4 • Ability to work under pressure and to strict deadlines - 3 • Ability to build rapport and build relationships with a wide range of user types and stakeholders - 2 • Strong communication skills - 2 Nice to Haves Experience of working in other government departments - 2 Work Location ONS Newport Working Arrangments Weekly knowledge sharing with lead researcher Security Clearance Baseline Personal Security Standard Additional T&Cs N/A No. of Suppliers to Evaluate 3 Proposal Criteria • Approach to identifying a representative share of users - 8 • Research techniques to be used - 8 • Approach to weekly evidence based feedback to ONS - 8 • How you will deliver within the specified time-frames and manage the risks associated with this - 8 • How your approach meets your organisation’s goal - 8 Cultural Fit Criteria • Share knowledge and experience with other team members - 5 • Work collaboratively within our organisation - 5 Payment Approach Fixed price Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers 1. Do you have a budget in mind for the project and has this been signed off? We don't have a set budget for the work. Yes the work has been approved and signed off through our normal internal channels. 2. Do you have a set budget for the work? We don't have a set budget for the work. 3. What do you mean by "How your approach meets your organisation’s goal" in the proposal criteria? Suppliers will need to demonstrate how their approach meets our organisational goal as outlined in the 'About the work' section. Our overall goal is to understand the drivers, motivation and changes in behaviors of our people to better enable us to set the direction and shape the approach to people growth, development and recognition.