Primary Authority Register Alpha Phase

Tender description

Why the Work is Being Done Primary Authority (PA) offers businesses the opportunity to form a legally recognised partnership with one local authority, which then provides robust and reliable regulatory advice for other councils to take into account when carrying out inspections or dealing with non-compliance. The PA Register is the biggest point of contact for stakeholders, and regulators are required to use the Register for many of their transactions concerning businesses participating in PA. PA will be expanded and simplified through the Enterprise Act (due to come into force on 1/10/2017). The Register must support any new processes associated with the legislative changes to PA. Problem to Be Solved The existing digital service is not compliant with the GDS Digital Service Standard and cannot support the upcoming legislative changes to Primary Authority. A replacement, user-centred service is required which complies with the legislative changes. Who Are the Users Enforcement officers need to be able to quickly and easily find out if a business has a PA arrangement. Primary Authority Officers, businesses and trade associations need to be able to register with ease. Users need to be able to view assured advice given to businesses. Users need to be able to navigate the site to find advice and guidance. Early Market Engagement Work Already Done 5 week Discovery phase completed to produce a series of user stories and a prioritised list of user journeys for the MVP. Existing Team The existing team consists of a Service Manager, helpdesk support, and internal staff with expertise in subject areas and knowledge of user communities. Current Phase Alpha Work Location 1 Victoria Street, London. Working Arrangments Co-located at 1 Victoria Street, London. Adhering to BEIS normal working hours (09:00 - 17:00). Suppliers must comply with BEIS travel and subsistence policy. There is a possibility of travel for user research purposes, which could be anywhere in the United Kingdom. (BEIS will meet any additional travel costs incurred away from the London office for the purposes of user research or attendance at other BEIS sites). Travel to Birmingham should be expected. Security Clearance Baseline Personnel Security Standard (BPSS) clearance required. Additional T&Cs Skills & Experience Have experience delivering digital services that meet the GDS Digital Service Standard criteria Have experience assessing legacy systems Have experience migrating data from legacy systems to new digital services Have experience developing prototypes (wire frames/coded prototypes/etc.) iteratively via user testing Have experience developing digital services using agile methodologies Have experience developing prototypes from Discovery findings Have experience using metrics, analytics, data and user feedback to prioritise key content and features Demonstrate experience of effective estimation and sizing techniques to prioritise product and programme delivery Nice to Haves Demonstrate experience of successful delivery of digital services from Discovery to Live, involving retirement of legacy services Have experience upskilling client staff No. of Suppliers to Evaluate 6 Proposal Criteria Approach and methodology Technical solution How the approach or solution meets user needs Estimated timeframes to complete the work Team structure (with roles and responsibilities) Value for money How risks and dependencies are identified and approaches to manage them Approach to maintaining control, transparency and quality Cultural Fit Criteria Work as a team with our organisation and other suppliers Transparent and collaborative when making decisions Payment Approach Fixed price Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 55% Cultural fit 15% Price 30% Questions from Suppliers Budget range £160,000 to £200,000