Other community, social and personal services

Tender description

Shropshire Council is seeking a Provider or Providers to deliver Floating Housing Support services across the county. Housing Support services are preventative in nature and aim to help vulnerable people to remain in their home as independently as possible or to find and settle into a suitable home of their own. The primary aims of Housing Support include maximising stability within the home, minimising dependence on welfare benefits and, where applicable, to delay or avoid residential care admissions, A&E admissions and unplanned hospital admissions, support access to education, training and employment and to community based social networks. Shropshire Council is seeking a Provider or Providers to deliver Floating Housing Support services across the county. Housing Support services are preventative in nature and aim to help vulnerable people to remain in their home as independently as possible or to find and settle into a suitable home of their own. The primary aims of Housing Support include maximising stability within the home, minimising dependence on welfare benefits and, where applicable, to delay or avoid residential care admissions, A&E admissions and unplanned hospital admissions, support access to education, training and employment and to community based social networks. The objectives of the Housing Support are to: — provide flexible, targeted housing-related support through a range of methods including intensive and low-intensity one-to-one support, access to group activities, drop-in sessions plus others determined in consultation with Service Users and partner organisations, — increase Service Users' capacity in decision-making, — be responsive to the changing needs of housing-related support services identified in Shropshire, — provide Crisis Housing Support on a time-limited basis at the direction of Shropshire Council Housing Services and to step down support to Higher-Level or Low-Intensity support or no provision at the appropriate time, — target individual support duration and delivery so that Service Users achieve independence as quickly as they are able, — deliver preventative outcomes and support individual Service Users' achievement. Support will be provided through a mixed model incorporating: — Crisis and time-limited support for a specific purpose, e.g. imminent risk of homelessness or discharge from hospital or temporary care settings. Shropshire Council will wish to control referrals and closely monitor progress of all clients receiving Crisis support. This will include access to supported accommodation where available. — Higher-Level support, which is often time-limited, for people whose housing support needs cannot be met by Low-Intensity support described below. This support is typically underpinned by an agreed support plan and will consist of regular, planned support sessions. Wherever possible the length of time a Service User is in receipt of Higher-Level support will be time limited although it is acknowledged that some people may need ongoing support. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. — Low-Intensity, occasional support available on an ‘ad-hoc’ basis designed to maintain people's independence through the knowledge that help and advice is available when needed. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. This will include maintenance of support hubs which are accessible to the wider community, partner organisations and community / voluntary groups. It is intended that people will move between Crisis, Higher-Level and Low-Intensity support as needed and it is the responsibility of the Provider to allocate available resources to ensure that Service Users are prioritised based on their levels of need. Housing Support Services have been divided into Lots described below. Each Lot will have a fixed annual contract value allocated. Tenderers may bid for one or more Lots in any combination. Bids on behalf of a consortium are welcomed. The contract will be for a one year period with an option to extend for a further 1 year. The total aggregate fixed contract value is 1 449 587 GBP per annum, equivalent to 2 899 174 GBP if the contracts are extended to their maximum permissible length. Lots will incorporate a requirement to work with a range of vulnerable people including older people, people at risk of homelessness including 16 and 17 year olds, people with mental health problems, people with learning disabilities, people at risk of reoffending and people with substance misuse problems. Shropshire Council is seeking a Provider or Providers to deliver Floating Housing Support services across the county. Housing Support services are preventative in nature and aim to help vulnerable people to remain in their home as independently as possible or to find and settle into a suitable home of their own. The primary aims of Housing Support include maximising stability within the home, minimising dependence on welfare benefits and, where applicable, to delay or avoid residential care admissions, A&E admissions and unplanned hospital admissions, support access to education, training and employment and to community based social networks. The objectives of the Housing Support are to: — provide flexible, targeted housing-related support through a range of methods including intensive and low-intensity one-to-one support, access to group activities, drop-in sessions plus others determined in consultation with Service Users and partner organisations, — increase Service Users' capacity in decision-making, — be responsive to the changing needs of housing-related support services identified in Shropshire, — provide Crisis Housing Support on a time-limited basis at the direction of Shropshire Council Housing Services and to step down support to Higher-Level or Low-Intensity support or no provision at the appropriate time, — target individual support duration and delivery so that Service Users achieve independence as quickly as they are able, — deliver preventative outcomes and support individual Service Users' achievement. Support will be provided through a mixed model incorporating: — Crisis and time-limited support for a specific purpose, e.g. imminent risk of homelessness or discharge from hospital or temporary care settings. Shropshire Council will wish to control referrals and closely monitor progress of all clients receiving Crisis support. This will include access to supported accommodation where available. — Higher-Level support, which is often time-limited, for people whose housing support needs cannot be met by Low-Intensity support described below. This support is typically underpinned by an agreed support plan and will consist of regular, planned support sessions. Wherever possible the length of time a Service User is in receipt of Higher-Level support will be time limited although it is acknowledged that some people may need ongoing support. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. — Low-Intensity, occasional support available on an ‘ad-hoc’ basis designed to maintain people's independence through the knowledge that help and advice is available when needed. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. This will include maintenance of support hubs which are accessible to the wider community, partner organisations and community / voluntary groups. It is intended that people will move between Crisis, Higher-Level and Low-Intensity support as needed and it is the responsibility of the Provider to allocate available resources to ensure that Service Users are prioritised based on their levels of need. Housing Support Services have been divided into Lots described below. Each Lot will have a fixed annual contract value allocated. Tenderers may bid for 1 or more Lots in any combination. Bids on behalf of a consortium are welcomed. The contract will be for a one year period with an option to extend for a further one year. The total aggregate fixed contract value is 1 449 587 GBP per annum, equivalent to 2 899 174 GBP if the contracts are extended to their maximum permissible length. Lots will incorporate a requirement to work with a range of vulnerable people including older people, people at risk of homelessness including 16 and 17 year olds, people with mental health problems, people with learning disabilities, people at risk of reoffending and people with substance misuse problems. Shropshire Council is seeking a Provider or Providers to deliver Floating Housing Support services across the county. Housing Support services are preventative in nature and aim to help vulnerable people to remain in their home as independently as possible or to find and settle into a suitable home of their own. The primary aims of Housing Support include maximising stability within the home, minimising dependence on welfare benefits and, where applicable, to delay or avoid residential care admissions, A&E admissions and unplanned hospital admissions, support access to education, training and employment and to community based social networks. The objectives of the Housing Support are to: — provide flexible, targeted housing-related support through a range of methods including intensive and low-intensity one-to-one support, access to group activities, drop-in sessions plus others determined in consultation with Service Users and partner organisations, — increase Service Users' capacity in decision-making, — be responsive to the changing needs of housing-related support services identified in Shropshire, — provide Crisis Housing Support on a time-limited basis at the direction of Shropshire Council Housing Services and to step down support to Higher-Level or Low-Intensity support or no provision at the appropriate time, — target individual support duration and delivery so that Service Users achieve independence as quickly as they are able, — deliver preventative outcomes and support individual Service Users' achievement. Support will be provided through a mixed model incorporating: — Crisis and time-limited support for a specific purpose, eg imminent risk of homelessness or discharge from hospital or temporary care settings. Shropshire Council will wish to control referrals and closely monitor progress of all clients receiving Crisis support. This will include access to supported accommodation where available. — Higher-Level support, which is often time-limited, for people whose housing support needs cannot be met by Low-Intensity support described below. This support is typically underpinned by an agreed support plan and will consist of regular, planned support sessions. Wherever possible the length of time a Service User is in receipt of Higher-Level support will be time limited although it is acknowledged that some people may need ongoing support. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. — Low-Intensity, occasional support available on an ‘ad-hoc’ basis designed to maintain people's independence through the knowledge that help and advice is available when needed. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. This will include maintenance of support hubs which are accessible to the wider community, partner organisations and community / voluntary groups. It is intended that people will move between Crisis, Higher-Level and Low-Intensity support as needed and it is the responsibility of the Provider to allocate available resources to ensure that Service Users are prioritised based on their levels of need. Housing Support Services have been divided into Lots described below. Each Lot will have a fixed annual contract value allocated. Tenderers may bid for 1 or more Lots in any combination. Bids on behalf of a consortium are welcomed. The contract will be for a one year period with an option to extend for a further one year. The total aggregate fixed contract value is 1 449 587 GBP per annum, equivalent to 2 899 174 GBP if the contracts are extended to their maximum permissible length. Lots will incorporate a requirement to work with a range of vulnerable people including older people, people at risk of homelessness including 16 and 17 year olds, people with mental health problems, people with learning disabilities, people at risk of reoffending and people with substance misuse problems. Shropshire Council is seeking a Provider or Providers to deliver Floating Housing Support services across the county. Housing Support services are preventative in nature and aim to help vulnerable people to remain in their home as independently as possible or to find and settle into a suitable home of their own. The primary aims of Housing Support include maximising stability within the home, minimising dependence on welfare benefits and, where applicable, to delay or avoid residential care admissions, A&E admissions and unplanned hospital admissions, support access to education, training and employment and to community based social networks. The objectives of the Housing Support are to: — provide flexible, targeted housing-related support through a range of methods including intensive and low-intensity one-to-one support, access to group activities, drop-in sessions plus others determined in consultation with Service Users and partner organisations, — increase Service Users' capacity in decision-making, — be responsive to the changing needs of housing-related support services identified in Shropshire, — provide Crisis Housing Support on a time-limited basis at the direction of Shropshire Council Housing Services and to step down support to Higher-Level or Low-Intensity support or no provision at the appropriate time, — target individual support duration and delivery so that Service Users achieve independence as quickly as they are able, — deliver preventative outcomes and support individual Service Users' achievement. Support will be provided through a mixed model incorporating — Crisis and time-limited support for a specific purpose, eg imminent risk of homelessness or discharge from hospital or temporary care settings. Shropshire Council will wish to control referrals and closely monitor progress of all clients receiving Crisis support. This will include access to supported accommodation where available. — Higher-Level support, which is often time-limited, for people whose housing support needs cannot be met by Low-Intensity support described below. This support is typically underpinned by an agreed support plan and will consist of regular, planned support sessions. Wherever possible the length of time a Service User is in receipt of Higher-Level support will be time limited although it is acknowledged that some people may need ongoing support. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. — Low-Intensity, occasional support available on an ‘ad-hoc’ basis designed to maintain people's independence through the knowledge that help and advice is available when needed. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. This will include maintenance of support hubs which are accessible to the wider community, partner organisations and community / voluntary groups. It is intended that people will move between Crisis, Higher-Level and Low-Intensity support as needed and it is the responsibility of the Provider to allocate available resources to ensure that Service Users are prioritised based on their levels of need. Housing Support Services have been divided into Lots described below. Each Lot will have a fixed annual contract value allocated. Tenderers may bid for 1 or more Lots in any combination. Bids on behalf of a consortium are welcomed. The contract will be for a one year period with an option to extend for a further 1 year. The total aggregate fixed contract value is 1 449 587 GBP per annum, equivalent to 2 899 174 GBP if the contracts are extended to their maximum permissible length. Lots will incorporate a requirement to work with a range of vulnerable people including older people, people at risk of homelessness including 16 and 17 year olds, people with mental health problems, people with learning disabilities, people at risk of reoffending and people with substance misuse problems. Shropshire Council is seeking a Provider or Providers to deliver Floating Housing Support services across the county. Housing Support services are preventative in nature and aim to help vulnerable people to remain in their home as independently as possible or to find and settle into a suitable home of their own. The primary aims of Housing Support include maximising stability within the home, minimising dependence on welfare benefits and, where applicable, to delay or avoid residential care admissions, A&E admissions and unplanned hospital admissions, support access to education, training and employment and to community based social networks. The objectives of the Housing Support are to: — provide flexible, targeted housing-related support through a range of methods including intensive and low-intensity one-to-one support, access to group activities, drop-in sessions plus others determined in consultation with Service Users and partner organisations, — increase Service Users' capacity in decision-making, — be responsive to the changing needs of housing-related support services identified in Shropshire, — provide Crisis Housing Support on a time-limited basis at the direction of Shropshire Council Housing Services and to step down support to Higher-Level or Low-Intensity support or no provision at the appropriate time, — target individual support duration and delivery so that Service Users achieve independence as quickly as they are able, — deliver preventative outcomes and support individual Service Users' achievement. Support will be provided through a mixed model incorporating: — Crisis and time-limited support for a specific purpose, eg imminent risk of homelessness or discharge from hospital or temporary care settings. Shropshire Council will wish to control referrals and closely monitor progress of all clients receiving Crisis support. This will include access to supported accommodation where available. — Higher-Level support, which is often time-limited, for people whose housing support needs cannot be met by Low-Intensity support described below. This support is typically underpinned by an agreed support plan and will consist of regular, planned support sessions. Wherever possible the length of time a Service User is in receipt of Higher-Level support will be time limited although it is acknowledged that some people may need ongoing support. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. — Low-Intensity, occasional support available on an ‘ad-hoc’ basis designed to maintain people's independence through the knowledge that help and advice is available when needed. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. This will include maintenance of support hubs which are accessible to the wider community, partner organisations and community / voluntary groups. It is intended that people will move between Crisis, Higher-Level and Low-Intensity support as needed and it is the responsibility of the Provider to allocate available resources to ensure that Service Users are prioritised based on their levels of need. Housing Support Services have been divided into Lots described below. Each Lot will have a fixed annual contract value allocated. Tenderers may bid for 1 or more Lots in any combination. Bids on behalf of a consortium are welcomed. The contract will be for a one year period with an option to extend for a further 1 year. The total aggregate fixed contract value is 1 449 587 GBP per annum, equivalent to 2 899 174 GBP if the contracts are extended to their maximum permissible length. Lots will incorporate a requirement to work with a range of vulnerable people including older people, people at risk of homelessness including 16 and 17 year olds, people with mental health problems, people with learning disabilities, people at risk of reoffending and people with substance misuse problems. Shropshire Council is seeking a Provider or Providers to deliver Floating Housing Support services across the county. Housing Support services are preventative in nature and aim to help vulnerable people to remain in their home as independently as possible or to find and settle into a suitable home of their own. The primary aims of Housing Support include maximising stability within the home, minimising dependence on welfare benefits and, where applicable, to delay or avoid residential care admissions, A&E admissions and unplanned hospital admissions, support access to education, training and employment and to community based social networks. The objectives of the Housing Support are to: — provide flexible, targeted housing-related support through a range of methods including intensive and low-intensity one-to-one support, access to group activities, drop-in sessions plus others determined in consultation with Service Users and partner organisations, — increase Service Users' capacity in decision-making, — be responsive to the changing needs of housing-related support services identified in Shropshire, — provide Crisis Housing Support on a time-limited basis at the direction of Shropshire Council Housing Services and to step down support to Higher-Level or Low-Intensity support or no provision at the appropriate time, — target individual support duration and delivery so that Service Users achieve independence as quickly as they are able, — deliver preventative outcomes and support individual Service Users' achievement. Support will be provided through a mixed model incorporating: — Crisis and time-limited support for a specific purpose, eg imminent risk of homelessness or discharge from hospital or temporary care settings. Shropshire Council will wish to control referrals and closely monitor progress of all clients receiving Crisis support. This will include access to supported accommodation where available. — Higher-Level support, which is often time-limited, for people whose housing support needs cannot be met by Low-Intensity support described below. This support is typically underpinned by an agreed support plan and will consist of regular, planned support sessions. Wherever possible the length of time a Service User is in receipt of Higher-Level support will be time limited although it is acknowledged that some people may need ongoing support. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. — Low-Intensity, occasional support available on an ‘ad-hoc’ basis designed to maintain people's independence through the knowledge that help and advice is available when needed. The Provider will use its experience and a risk-based approach to determine how and to whom resources are directed. This will include maintenance of support hubs which are accessible to the wider community, partner organisations and community / voluntary groups. It is intended that people will move between Crisis, Higher-Level and Low-Intensity support as needed and it is the responsibility of the Provider to allocate available resources to ensure that Service Users are prioritised based on their levels of need. Housing Support Services have been divided into Lots described below. Each Lot will have a fixed annual contract value allocated. Tenderers may bid for 1 or more Lots in any combination. Bids on behalf of a consortium are welcomed. The contract will be for a one year period with an option to extend for a further 1 year. The total aggregate fixed contract value is 1 449 587 GBP per annum, equivalent to 2 899 174 GBP if the contracts are extended to their maximum permissible length. Lots will incorporate a requirement to work with a range of vulnerable people including older people, people at risk of homelessness including 16 and 17 year olds, people with mental health problems, people with learning disabilities, people at risk of reoffending and people with substance misuse problems.