Front End Services

Tender description

UKVI would like to procure services for: Biometrics Collection; - Scanning of physical documents; - Application Checking Service (checking applications for completeness). The primary objective of the upcoming tender is to enhance the services offered at the first touchpoint forUKVI customers. The longer term ambition is to align the Front Office Services with existing services offered overseas. The tender will cover services including but not limited to: - Capture the enrolment of the customer/applicant's biometrics including fingerprints, facial image, the passport biodata page and a digital signature; - Checking and taking digital images of the customer's documents including the passport; - Checking and confirming with the customer that all UkVI requested information is present; - Transferring the customer's digital images, via a secured architecture, from the supplier facilities to UKVI sites. A supplier day is being held to inform the nature and scope of the new procurement. UK Visas and Immigration (UKVI), a department within the Home Office,currently has a contract for Front Office Services. This is due to expire in February 2018 and will be re-competed. A supplier day is being held to help inform the nature and scope of the new procurement for the replacement contract. The first Supplier Open Day is currently targeted to be held in London on Tuesday, 20.12.2016. This is planned to: - Provide information about the present service and to present UKVI proposition to the market - Provide suppliers with a better understanding of anticipated needs - Explore our requirements and approaches - Develop an informed understanding of the capabilities of the market players - Explore with suppliers their commercial model - Identify additional services which suppliers could offer.