Expired contract

Child Benefit EFAP non-response User Insight

Details

Value
GBP 19,994
Duration
3 months
Topic
Research and development services and related consultancy services
Published
13 December 2016

Tender description

Assignment under the Market Research MR130001 Agreement Contract. HMRC is currently writing to some Child Benefit customers to ask them to confirm their eligibility. This qualitative research will look to understand customers' response to this letter. Specifically it will explore: • Customers' initial response to the letter; • What customers understand the letter to be asking them to do; • What customers' likely behaviour/response to the letter would be; and • Potential ways to promote response to HMRC.

Timeline

  1. Completed: Award date19 October 2016
  2. Completed: Award published13 December 2016
    Current notice
  3. Completed: Contract expiry date1 February 2017

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73000000 · Research and development services and related consultancy services

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