Provision and Support of an IT Service Desk Solution
Details
- Topic
- Computer support and consultancy services
- Published
- 8 December 2016
- Submission
- 12 January 2017
- Source
- ContractsFinder
Tender description
Royal Berkshire Fire Authority (the "Authority") is seeking to award a Contract for the provision of a new IT Service Desk. The Authority currently uses a version of Spiceworks, which is no longer under support. The IT service has recently been restructured and is seeking to work to ITIL standards and provide a customer focused IT service operating in line with best practice. The Authority also works in partnership with other Fire Services and requires the solution to be suitable for use in supporting a broader range of service desk services both internally and with other organisations. It is anticipated that the solution will be hosted within the data centre at RBFRS head quarters. The Authority s therefore seeking tenders from the market for suitable solutions that will meet the changing needs of the service.
Timeline
- Completed: Tender published8 December 2016Current notice
- Completed: Submission date12 January 2017
About the buyer
Royal Berkshire Fire Authority is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72600000 · Computer support and consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@royal-berkshire-fire-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@royal-berkshire-fire-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@royal-berkshire-fire-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@royal-berkshire-fire-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@royal-berkshire-fire-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@royal-berkshire-fire-authority.gov |
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