Closed tender

Independent Health Complaints Advocacy Service Framework

Details

Value
GBP 8,000,000
Topic
Health and social work services
Published
5 December 2016
Submission
19 January 2017

Tender description

The Service will support patients, service users, residents, their family, carer or representative (from this point on referred to as ‘the client’), with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012, including that which falls under the remit of the Health Service Ombudsman , such as complaints about poor treatment or service provided through health services in England. The Service will also support client’s complaints when they concern health and social care services (and not one service in particular). The Service will support the client through the appropriate complaints process(es). This may result in the Service supporting a client through to the Local Government Ombudsman (for a social care service complaint). Keywords: Independent, IHCAS, Advocacy, Health and Social Care, Health Complaints

Timeline

  1. Completed: Tender published5 December 2016
    Current notice
  2. Completed: Submission date19 January 2017

About the buyer

London Borough of Southwark is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 85000000 · Health and social work services

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