Call centre
Details
- Supplier(s)
- CIVICA UK LIMITED
- Value
- GBP 6,850,000
- Duration
- 5 years
- Topic
- Office-support services
- Published
- 6 December 2016
- Source
- TedNotices
Tender description
Kingston upon Hull City Council is seeking a provider to supply a Corporate Contact facility. The Corporate Contact centre facility is the primary contact point for customers of Hull City Council, providing information and taking requests for services via a number of channels, live calls, automated calls, emails and social media, for a wide range of services. Kingston upon Hull City Council is seeking a provider to supply a Corporate Contact facility. The Corporate Contact centre facility is the primary contact point for customers of Hull City Council, providing information and taking requests for services via a number of channels, live calls, automated calls, emails and social media, for a wide range of services.
Timeline
- Completed: Award date3 October 2016
- Completed: Award published6 December 2016Current notice
- Completed: Contract expiry date7 September 2021
About the buyer
Kingston upon Hull City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79500000 · Office-support services
- 79510000 · Telephone-answering services
- 79511000 · Telephone operator services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov |
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