Bristol City Council:Housing Efficiency and Improved Tenant Experience

Tender description

Why the Work is Being Done Our goal is to make ‘digital services so good that people prefer to use them’. We want to do this in a time bound, cost efficient and commercial way. Housing services vision (extract): Within 3 years i) 90% of existing tenants and 100% of new tenants will use digital services for their housing related needs. ii) The council rarely sends letters about housing, predominantly using the digital tenant account and emails to communicate with tenants. Because we are changing our housing system, the work to integrate to the new system and improve digital services must complete by 31.05.17 Problem to Be Solved We are replacing BCC housing system, switching from legacy system (OHMS) to Civica CX by May 2017. This means we must re-integrate with our tenant rent account and repairs digital services for tenants. We want to improve existing, and create new, services for tenants continuing to focus on user centred design to achieve the future vision for housing digital services. We have limited in-house capacity and we need to augment our team with the help of a supplier. We want to deliver as much of the backlog as possible whilst maintaining quality and optimal velocity as we scale up capacity. Who Are the Users As the service director for housing services, I need online tenant accounts and the repairs digital service to be integrated with Civica CX so that the service is continued beyond May 2017. As a tenant, I need improved digital services, so that I can use them for the majority of my needs and when I want to use them. Early Market Engagement Work Already Done Completed discovery phase with the housing management team to produce a prioritized & 'T-Shirt sized' estimated backlog to complement our existing base of user research. See supporting documents here: https://bcc.zaizicloud.net/share/s/YADqHPf-Rx6wBnV7cS9O-Q Our internal development team has begun exploration of the Civica CX test system to better understand the technical integration. Relevant to this project, and based on our digital design standards, patterns and platform, we have two related digital products in live (tenant account, report a repair service). See details here: https://bcc.zaizicloud.net/share/s/YADqHPf-Rx6wBnV7cS9O-Q The website content in tenants section of www.bristol.gov.uk has been improved to accommodate a wider and better digital offering. Existing Team We need delivery capability to work with us to optimises team velocity and maintain quality of outcome. The in-house digital delivery team comprises: Product Owner (x2) Delivery Manager (x1) Web Editor/UX designer (x2) Content Editor (x1) Software Development Engineers (x4) Test Analyst (x2) Additionally there are in-house integration specialists, and systems administrators to support the project. Products/ components include: CivicaCX, Liferay, Orbeon, Forgerock, AWS cloud hosting, Capita Pay 360, Salesforce, GIS postcode lookup, Click, Alfresco, Tibco ESB. Third party suppliers include: Civica, Intragen (Forgerock support), Arcus (Saleforce support and development), Eduserv (AWS infrastructure support) and PFIKS (Application support) Current Phase Live Work Location City Hall, College Green Bristol BS1 5TR or 100 Temple Street Bristol BS1 6AG Working Arrangments Our preference is for developers to work on site at least 2-3 days per week (in tune with Agile meeting schedule) and to utilise collaboration tools as necessary (slack, hangouts etc). Expenses should not exceed 5% of budget. We will require performance / management reviews of work in progress, quality standards and budget/backlog burn down. Coding standards and NFRs can be seen here: https://bcc.zaizicloud.net/share/s/YADqHPf-Rx6wBnV7cS9O-Q Security Clearance Supplier personnel working on the project will need to complete a basic disclosure via our HR team re any unspent criminal convictions. Additional T&Cs We are open to negotiation on Intellectual Property rights should this affect your proposal. Current situation on IP: Digital development in partnership with existing and past partners is wholly owned by BCC with partners licensed to use it. In the future BCC wants to retain a zero cost license to use IP generated by this project. Skills & Experience Experience of designing and developing services that meet identifed user needs Experience of prototyping, testing and iterating with users Technical expertise of front-end, UI web development and responsive web design (HTML5/CSS/JS) Detailed understanding of government digital standards, including GDS service design manual and wider industry-standards Expertise in delivering services that meet Level AA of the W3C WCAG2.0 accessibility standards Proven successful development of Java back-end technologies on Liferay, databases, developing APIs, meeting data standards, and experience of Git Technical ability to manage a secure hosting environment for bristol.gov.uk Demonstrate experience of delivering agile projects in sometimes non-agile environments Proven experience of form building tools Proven ability to develop in a test driven environment (with test automation) Experience of automating tests for non functional requirements eg security, performance Experience of using Jira, Confluence and Bit Bucket (Stash) Must follow BCC development standards (copy in supporting documents) Experience of integration via Web Services, SQL databases Proven ability to develop against NFRs relating to performance, security, accessibily and reliability (copy NFRs in supporting documents) Nice to Haves Experience of Orbeon form building tool Experience of integrations with Salesforce Experience of integrations with ForgeRock Experience of integration with a Housing management system (eg Civica CX) Experience of developing content strategies and information architectures for new websites and services Integrations with MSSQLServer No. of Suppliers to Evaluate 3 Proposal Criteria Value for money (we will evaluate how much of the backlog can be achieved in the time scale and for the budget) Approach and methodology (we will evaluate how you will deliver our requirements for quality of outcome and knowledge transfer) Team structure (We will evaluate how well your proposal will compliment and align to our existing team) Risks and dependencies (We will evaluate your assessment and recommendations to ensure efficient progress through the backlog) Supplier capacity (We will assess your ability to scale to meet our needs and flexibility within the project) Cultural Fit Criteria Experience of successful collaborative working as part of a multi supplier delivery team sharing knowledge within the team Take responsibility for their work Be transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Reinforce agile mindset and principles into a developing organisation Can work in partnership with stakeholders with low technical expertise to understand the 'business needs' Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range the agreed project budget for extra developer, test analyst roles (and any other roles that you recommend) is within the range: £480,000 - £720,000 alongside this extra delivery capacity, bcc plans to use the in house delivery team described above and will provide qa function for code review. code review includes : quality of code delivered, meeting non-functional requirements of performance, reliability, security and accessibility.