Multispeciality Community Provider (MCP)

Tender description

AIMS OF THE SPECIFICATION The development of the MCP in Wandsworth will enable delivery of the following: • Realisation of the CCGs ambitions around Transforming Primary Care, specifically; enabling achievement of the 17 specifications set out in the London Strategic Commissioning Framework for Primary Care, development of collaborative working between General Practices and empowerment of GPs within their role of care coordinator . • Ensure that all patients across the Borough have access to a range of local out of hospital services which meet their needs. • Facilitate the development of joined up care pathways which enable patients to remain healthy at home for as long as possible. • Address existing inequalities in the delivery of enhanced Primary Care services across the Borough. • Provision of a platform around which other out of hospital services and partner agencies such as mental health, social care and the voluntary sector can be co-ordinated and integrated. • Further the development of existing programmes of joint working between Primary Care, Community Services and other out of hospital care providers. ACHIEVING THE AIMS: FUNCTIONS OF THE LEAD PROVIDER There are a range of clinical services that will be delivered through the MCP. These are described in Sections 4 and 5 of the specification. At this stage the CCG will only be testing the Lead Provider on their ability to deliver the Phase 1 services listed in Section 4 of the specification, however the Lead Provider will also have a number of overarching responsibilities for delivery of the MCP over the term of the contract, which are split into the following functions: 3.1.1 Service Delivery • Accountable for delivery of services within the MCP against set KPIs. A number of overarching KPIs will be described in the full MCP Service Specification, issued to qualifying Providers at Stage 2 of this process, further KPIs are set out within the individual clinical service specifications (Sections 4 and 5). The Lead Provider will have overall accountability for reporting and delivery on all KPIs however, it is expected that they will 'flow down' responsibility for some of them e.g. those that are activity based, to any subcontracts that are put in place. The CCG reserves the right to review KPIs on at least an annual basis and incorporate additional KPIs as appropriate, where new services are brought into the model (see Section 5). • Delivery of all services within the overall budget for the MCP, proactively identifying and managing cost pressures that arise and escalating to the CCG where necessary. • Ensure there are processes in place for rapid escalation and timely resolution of issues which may affect service delivery. • Ensure that systems and processes are in place to monitor patient experience and quality of the services within the MCP and respond to feedback, adapting those services where necessary. • Implement formal channels for managing & reporting complaints.