Digital Transformation Consultant

Tender description

Who Speclialist Work With The Digital Transformation Consultant will be required to work within a team of specialists in order to deliver the project consisting of : Project Manager Business Analyst Service Management Consultant Technical consultant – Case Management Tool CRM SME The Digital Transformation Consultant will also be required to work with: Head of Customer Strategy Customer Strategy team CIO Corporate PMO Head of Architecture Head of IT Security Head of Business Solutions Head of BI/BI specialist Head Service Operations Internal IT teams External Suppliers What Specialists Work On 1. Define Customer types within NHSPS 2. Define Services offered to NHSPS customers 3. Define best practice digital journey that customer types should be taking through the organisation 4. Define Digital Target Operating Model (TOM) as aligned to the Customer Strategy 5. Scope and define requirements for people, process and tools to support the Digital TOM 6. Assist with mapping of all 'As Is' customer journeys 7. Assist with refinement and simplification of customer journeys using best practice to provide input to the Contact Centre Implementation Project team 8. Assist in the creation of detailed business case/requirements for purchase Where the Work Takes Place London - Soho. Will be required to visit NHS Property Services locations as required for the engagement. Early Market Engagement N/A Working Arrangements The consultant is expected to be self-managed and proficient in asking the right questions to elicit requirements and information. The specialist will be proactive and will schedule required workshops with relevant stakeholders and will organise the sessions to maximize the value from the stakeholders involvement. It is anticipated that for the duration of the assignment, the specialist will be based onsite at NHSPS premises. Any incurred expenses will need to be factored into the day rate. Own laptop and required software is to be provided by the specialist. Access to guest Wi-Fi networks will be provided by NHSPS. Work Location London - Soho. Will be required to visit NHS Property Services locations as required for the engagement. Security Clearance Not applicable, no increased security clearance required for this role Additional T&Cs Skills & Experience Have at least 3 years work experience as a Chief Digital Officer or Digital Transformation Consultant specialising in defining and agreeing Digital Target Operating Models Have extensive experience in producing strategy papers and getting senior management approval Demonstrate experience of define Digital customer journeys Demonstrate experience of defining creating Multi Channel platforms and solutions Possess excellent verbal and written communication skills to be able to present to a target audience Be detail orientated/articulate with strong time management and organizational skills Nice to Haves Demonstrate experience of implementing Multi Channel Customer Contact Centre or Service Centre Have extensive experience in producing strategy papers, business cases and getting senior management approval Demonstrate hands-on experience with business requirements gathering/analysis Have experience of implementing customer service and relationship management improvement transformation projects. Come from a consultancy background No. of Specialists to Evaluate 3 Cultural Fit Criteria Be able to work on their own and under supervision as required. Be able to effectively communicate with C-Level and Heads of department customers. Work in a collaborative & open manner to develop the organisation's internal teams. Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers No questions have been answered yet Budget range 800