Maintenance and Support for Work Order Processing (WOPS) Legacy Application

Tender description

Summary of the work Department of Finance (DoF) is looking for a supplier to maintain and support the Work Order Processing System (WOPS) legacy application. WOPS is used by DoF to manage construction work orders and payments to contractors for public sector properties. Some modules are web-based and accessible by external contractors. Specialist role Service manager Latest start date 05/12/2016 Who Speclialist Work With The specialist will work with the WOPS service and contract manager, CPD ICT staff and existing users of the application within DoF, as well as the hosting provider Enterprise Shared Services (ESS), i.e. IT Assist. What Specialists Work On The supplier will be required to maintain and support the Work Order Processing System (WOPS) used within the Department of Finance (DoF) Properties Division (PD) and Central Procurement Directorate (CPD). The specialist work is needed for support of Oracle DBA version 10.2.0.4. This version may need to be upgraded to a higher supported version. Visual Basic v.6, MS SQL Server and Web application support. ITIL based service desk, change, problem and release management. On site support for annual upload of maintenance tasks. Skills & Experience • Have indepth experience of Supporting Oracle Database 10g version (10.2.0.4). • The supplier must be able to upgrade this version to a higher version. • Be able to provide onsite response for priorty 1 incidents within 4 hours. • Have experience of supporting Visual Basic 6 (client-based application). • Have experience of supporting web-based technology using IIS, SQL2008 or above. • Apply patches as per vendor's recommendations. • Fix any vulnerabilities identified as medium or above from PEN testing. Nice to Haves Have experience of delivering similar services successfully within the NICS network Work Location The work will take place in Clare House, Airport Road, Belfast. Working Arrangments The supplier will be required to work on the NICS network in order to troubleshoot or maintain the service. This is likely to be on site in Clare House, Airport road, Belfast, and potentially at a short notice. Properties Division is planning to procure up to 65 call off days for support and maintenance within an agreed SLA. The supplier will be required to carry out all tasks on site from Clare House. For priority 1 calls there is a 4 hour on site response time. The annual upload of maintenance tasks will need to be completed by early April. Security Clearance BPSS - Basic Disclosure No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work as a team with our organisation, incluing, CPD IT, IT Assist and other suppliers. • Take responsibility for their work. • Have a no-blame culture and encourage people to learn from their mistakes. • Can work with clients with low technical expertise. Evaluation Weighting Technical competence 55% Cultural fit 5% Price 40% Questions from Suppliers No questions have been answered yet.