MoJ Digital and Technology Technical Support Service

Tender description

Why the Work is Being Done The introduction of the Future IT Soucing contracts (FITS) is bringing IT capability for MoJ people in a more consistent standard across the organisation. Those working with the most basic tools now will see the biggest improvement. We will be more consistently up to date and integrated. And we will deliver a significant reduction on what the ministry as a whole should need to spend on its IT. This is a time bound piece of work, up to 24 months, to support the delivery arm of the FITS contracts, Technology Transition Programme (TTP) Problem to Be Solved As part of the introduction of new ICT services, this will include works associated with, Network Transition and Transformation, Cloud Services Transition and Transformation, Voice and Video Service Provision and National Probation Serice IP Remediation. For additional information on the requirement and summary overview, please contact Victor.Odubanjo@justice.gsi.gov.uk Who Are the Users Users are MoJ technology team Network Transition and Transformation: Migrate all of the existing network services including, but not limited to, LAN, WAN and Gateway. Cloud Services Transition and Transformation: Requirement is to install fixed private connectivity to both Amazon Web Services and Microsoft (Azure) as well as provision links that could be used for other cloud providers through a centralised hub. Voice and Video Service Provision: Upgrade legacy Voice and to introduce Video services as part of a Unified Communications solution. IP Remediation: Amend the IP Addressing with a core Business Unit which is currently configured using non-RFC1918 addressing. Early Market Engagement N/A Work Already Done Network Transition/Transformation 1. Network Designs/Strategy complete 2. Stable approach to networks agreed 3. Connectivity to the Internet/PSN accredited Cloud Services Transition/Transformation 1. Discussions regarding what is being built and environments 2. Discussions regarding Express Route with Microsoft, ramification of routing, security, use of Azure /O365 services Voice/Video Service Provision Move to (VOIP) platform for the estate continues. Core infrastructure is designed/agreed, set up within Data Centre’s Video Services have been decoupled from Voice, service offering is for room to room access IP Remediation Discussions re amend the IP addressing with one of its core Business Units currently using non-RFC1918 addressing Existing Team The existing team are made up of the following roles, however this structure does no cover all of the identified works for this requirement. Lead Network Architect x1 Network Architect x 2 Voice Architect x1 Video Architect x1 Current Phase Not applicable Work Location 102 Petty France London SW1H 9AJ Working Arrangments The suppliers team will be required to work onsite at the base location working a five (5) day week. The Service is being delivered against the GDS Service Manual (e.g. agile delivery alligned to scrum methodology). For any work performed at a location different to that of the Base location and London (outside of the M25), all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy. All expenses will require prior approval from MoJ Digital and Technology before being reimbursed. Security Clearance Disclosure Scotland and suitable for SC clearence. See www.disclosurescotland.co.uk/basicdisclosureonline/index.htm Additional T&Cs Any expenses shall be submitted in line with the Ministry of Justice standard Travel and Subsistence policy. Skills & Experience Have experience of working in blended, multi-discipline, multi-vendor team environments focused on meeting user needs using agile methodologies and delivering digital improvement outcomes Have experience of successfully delivering high transaction digital services to national organisations working in complex and highly regulated environments. Technical expertise in integration technology (API's, protocols and standards), particularly supporting the development of micro-services architectures. Have experience of working with multiple cloud vendor technologies and tools (e.g Azure and Skyscape and AWS) Experience of handing over working/live services to in-house teams and/or other supplier teams – e.g. supporting in developing in-house capability and capacity and maintaining an exit strategy/handover Nice to Haves Have experience of working on three or more digital by default government services with high transaction volumes (100k p/a) and meeting digital by default service standard criteria. Be able to hit the ground running and deploy an effective multi-discipline team able to fulfil the required outcomes no later than Jan 2017 Have experience of working on migration between different cloud vendor technologies. No. of Suppliers to Evaluate 5 Proposal Criteria Demonstrable Enterprise Architecture knowledge including the collation and assurance of Conceptual, Logical and Physical level designs. Demonstrate knowledge of major systems integration and enterprise level deployment programmes. Demonstrate knowledge and understanding of major ICT roll-out and technology refresh programmes Proposed team structure (including CVs of key members) - Reference contract/ case studies examples including linked CV’s Cultural Fit Criteria Proposed approach for working with co-located, multi-vendor MoJ Digital and Technology team - demonstration of transparency and collaboration, inclding ability to engage and work with users at all levels Proposed approach for enabling digital team and capability and delivering an exit strategy Have a no-blame culture and encourage people to learn from their mistakes Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range