HMCTS Reform - Delivery partner

Tender description

Her Majesty’s Courts & Tribunals Service (HMCTS), an Executive Agency of the Ministry of Justice (MoJ), is responsible for the administration of the Court system across England and Wales, and for the administration of the majority of the Tribunals system across the UK. Our justice system matters – for every citizen and for the role we play in the world. In just a few short years we will have revolutionised how justice is administered with the lives of real people at its heart. Even if they only touch it once and fleetingly, the experience we want to deliver will be one where every customer feels that they’ve been treated swiftly, fairly and with respect; that what matters most to them matters equally to us. To achieve this, we’ll use an investment of nearly £1bn to transform the setting of justice, to transform our technology and to transform our own skills and capabilities. This is HMCTS Reform. What we’re setting out to do is about more than process simplification and changing the parts of HMCTS you can touch. It’s about transforming the way we serve our customers. By centring all our energies on delivering a better customer experience and harnessing the power of technology to enable us to work better and smarter, we are going to build a modern system for administering justice which will benefit those who need it most, for generations to come. HMCTS require a Delivery Partner to assist in the strategic development and delivery of the HMCTS Reform, working alongside the HMCTS team and the many key stakeholders. HMCTS wishes to award a new 2 years + possible extension of up to 1 year contract for a Delivery Partner in the first quarter of 2017