Other community, social and personal services

Tender description

General Aims and Objectives of Service This tender supports the delivery of the City of Wolverhampton's Corporate Priority Stronger Economy focussed on: Delivering effective core services that people want An environment where new and existing businesses thrive People developing the skills to get and keep work To support local people who are unemployed or in receipt of out of work benefits to access and gain training, employment, work experience, apprenticeships and volunteering opportunities. To Support local people to access independent advice and guidance to improve, maintain, challenge if necessary and secure their independence and the well-being of people they live with or care for. Work closely with the Council, a range of partner agencies, stakeholders, service users and local people to develop and sustain a comprehensive approach to service delivery which maximises the potential of service users, builds on and evidences examples of good practice, and evidences a commitment to strengthening and growing the wider voluntary sector and a commitment to the City's strategic priorities. Enable service users to successfully achieve agreed outcomes through adopting a planned person centred approach to service delivery based upon assessed needs. Increase the impact of the voice of service users on decision makers to help improve the quality of local services. Enable local people to monitor the standard of service provision and whether and how local services could and ought to be improved. Obtain the views of local people regarding their needs for, and experiences of, local services and importantly to make these views known. Make reports and recommendations about how local services could or ought to be improved. These should be directed to commissioners. Provide advice and information to the public about accessing local services. Provide commissioners with the intelligence and insight gathered from views and experiences of service users to enable it to perform effectively in its role as local champion. Activity, reports and recommendations arising from these requirements will be summarised and qualitative information incorporated within review reports. Find innovative ways of both challenge and work constructively with local providers. Establish systems to capture service provision activity. Have a local base within the city boundaries that is fully accessible and compliant with the Disability Discrimination Act 2000. Make public the service available, with an answering machine available at other times linked to its own dedicated local rate telephone number. Have a website to support and inform local people of service activity, a route to access the service and provide information and links to other key support. Provide services in a welcoming, supportive and non-threatening environment. These services are tendered in 8 Lots: Lot 1: Infrastructure Support Lot 2: Job Brokerage Lot 3: Structured and Supported Volunteering Lot 4: Self Employment Lot 5: Information Advice and Guidance Lot 6: Welfare Support Service Lot 7: Homeless Provision Lot 8: Community Support Service — Mental Health Potential providers may bid for a single Lot or for a maximum of 2 Lots.