Maintenance and Support for WOPS Legacy Application

Tender description

Who Speclialist Work With The specialist will work with the existing users of the application within DoF, as well as Enterprise Shared Services (ESS), i.e. IT Assist. What Specialists Work On The supplier will maintain and support the Work Order Processing System (WOPS) used within the Department of Finance (DoF) by Properties Division (PD) and Central Procurement Directorate (CPD). The services include the on-going maintenance and support of WOPS. The specialist work needed are provision of ITIL based service desk, change, problem and release management; and support for the following technologies - Oracle DBA, Visual Basic v.6, MS SQL Server and Web application support. There is an annual upload of all planned maintenance tasks to WOPS, Planned Prevention Module (PPM). This activity needs to be completed by early April each year. Where the Work Takes Place The work will take place at Clare House, Airport Road, Belfast. Early Market Engagement Working Arrangements The supplier will be required to work on the NICS network in order to troubleshoot or maintain the service. This is likely to be on site in Clare House, Airport road, Belfast, and potentially at short notice. Properties Division is planning to procure 50 call off days annually for support and maintenance within an agreed SLA. This will be discussed and agreed with the supplier prior to engagement. Work Location The work will take place at Clare House, Airport Road, Belfast. Security Clearance BPSS - Basic Disclosure Additional T&Cs Skills & Experience Have experience of supporting Oracle database. Be able to provide on site response to requests or incidents within SLA targets. Have experience of supporting Visual Basic 6 (client-based application). Have experience of supporting web-based technology using IIS, SQL2008 or above Be able to patch the applications as per vendor's recommendations. Be able to fix any vulnerabilities identified as medium or above from PEN testing Nice to Haves Have experience of delivering similar services successfully within the NICS network. Have experience in reuse of existing source code and the sharing of same within the public sector. No. of Specialists to Evaluate 3 Cultural Fit Criteria Work as a team with our organisation, including the hosting provider, IT Assist and other suppliers. Take responsibility for their work. Share knowledge and experience with other team members. Have a no-blame culture and encourage people to learn from their mistakes. Can work with clients with low technical expertise. Assessment Method Evaluation Weighting Technical competence 15% Cultural fit 5% Price 80% Questions from Suppliers Budget range