Collection agency services

Tender description

Notification of award of the following: The scope of this OJEU notice is Debt Collection services for Thames Water's household customers. This tender is split into 3 lots: Lot 1: Active Accounts, 1st placement. Lot 2: Active Accounts, 2nd placement. Lot 3: Final / Closed Accounts — Trace and collect activity. It will be for the Debt Collection Agencies to decide what activity is carried out for each lot, although for lot 3, the Trace activity is a pre-requisite. During this contract there will be significant change within the Thames Water customer services area and also within Thames Water. It is possible that some of the processes / steps that will be implemented at contract award may change during the contract period in line with the transformation and the new suppliers may be expected to help Thames Water towards this. Also, while the initial scope of the future contracts will be Thames Water's household debt, it is possible that the scope will be extended in future to include non-household debt. Forecast levels (figures are indicative only): — Lot 1: Approximately 93 000 accounts per annum. Forecast annual total value of debt is 52 000 000 GBP. — Lot 2: Approximately 76 000 accounts per annum. Forecast annual total value of debt is 50 000 000 GBP. — Lot 3: Approximately 60 000 accounts per annum. Forecast annual total value of debt is 19 500 000 GBP. This contract may award all the placements to more than 1 supplier. Thames Water also reserves the right to award the placement to 1 supplier only. Bidders should note that holding an interim Financial Conduct Authority (FCA) licence will be a key requirement to participate in this tender.