Home Office (HO) National Law Enforcement Data Programme (NLEDP) Application Development Service

Tender description

Why the Work is Being Done The Home Office has existing data systems whose contracts begin to expire in 2019. These systems are expensive to operate and maintain, and difficult to change to accommodate the rapidly evolving law enforcement landscape. Additionally, some systems and components are approaching end-of-life, or end-of-support. This procurement will enable NLEDP to replace these systems with the Law Enforcement Data Service (LEDS). LEDS will ensure continuity of business services, and act as a platform for innovation to transform the way the HO manages and supplies data services to Law Enforcement Communities and other authorised Agencies throughout the UK and internationally. Problem to Be Solved NLEDP requires a Supplier to supply teams to help deliver LEDS. Supplier activities will include cooperative requirements elaboration, detailed design, application development and testing to deliver services across a series of integrated and co-dependent projects using an Agile methodology. The programme requires establishing highly automated build, test and deployment environments to deliver multiple releases efficiently. The Supplier will also be required to support ‘handover to Live’, and Release Management activities. Work packages will focus upon access portals, web applications, API gateways, Master Data Management, Entity Recognition, messaging, micro-services, security and auditing, container technologies and SQL and NoSQL databases. Who Are the Users Users consist of UK Law Enforcement Communities and other authorised Agencies throughout the UK and internationally. These include (but are not limited to): • Police Forces – 43 separate forces throughout the UK • Border Control / Immigration • Government Departments • Government Agencies • Disclosure Services • Criminal Justice System • Offender Management Services. User requirements include the provision of capability to: • Check an individual’s identity, offending history, status, and location • Analyse data to identify links between people, objects, locations and events • Set up automated alerts for new or changed data and events of interest Early Market Engagement To date, NLEDP has conducted two supplier days, with a large number of organisations in attendance at each event. The strategic approach to application development and potential use of the Digital Outcomes and Specialists (DOS) framework was briefed to suppliers who attended the NLEDP supplier day in July 2016 Work Already Done The programme is currently in the Inception phase. The initial business requirements have been captured and the high level architecture has been defined (including the transition states for legacy systems). Prior to a Supplier joining the programme, the following activities will have been completed: • Initial business requirements elaboration • Solution architecture definition • Prototyping for core LEDS services • Proof of concepts to test critical transition technologies Existing Team NLEDP currently consists of Programme/Project Management, Business Change, Business Design, Data Migration and Technical Architecture teams. These teams are comprised of Civil Servants, contractors and other suppliers. Current Phase Not applicable Work Location Initially at Customer premises within the M25, including, but not limited to Hendon Data Centre, Home Office Croydon or 2 Marsham Street, London. The Application Development Service may also be required at Customer sites across the United Kingdom of Great Britain and Northern Ireland. Working Arrangments Each project stream has NLEDP Project Management, Business Analysis and Architecture teams who will work with the Supplier to deliver the applications and services. It is expected that both Agile and Waterfall methodologies will be employed on the programme for different solution areas. The Supplier will support collaborative development of their work packages, and will be accountable to HO project management and quality assurance for the delivery of those work packages. In some cases, the Supplier will provide the resources to create work packages and the delivery will be managed by HO. Security Clearance All staff must hold or be prepared to undergo SC Security Clearance to work on this project. In addition, some staff must be prepared to undergo • Non Police Personnel Vetting Level 3 (NPPV3) • Developed Vetting (DV) Additional T&Cs • Rate card and Travel & Subsistence • Conflict of Interest/Ethical Walls safeguards (applies to all sub-programme and ‘spin off’ activities whether procured via DOS or other contracting routes) • Exit activities • Financial reporting and acceptance certificates Skills & Experience Experience in building and deploying scalable, event driven, or real-time solutions in commodity cloud environments such as AWS, Azure or Google Experience of using secure development practices to deliver mission critical systems, business critical systems or Critical National Infrastructure Experience of delivering highly available systems (including disaster recovery solutions) with complex integration requirements and full instrumentation Experience in: API Gateways including API designs for distributed systems; Transactional systems using Application Servers/Application Containers; Analytical systems; ETL; Mobile Applications development; Data Modelling and data migration, and; Database Technologies Familiarity with legacy technologies, such as mainframe systems, non-relational data models and terminal emulation Experience in using, maintaining and improving automated development pipelines using tools such as GitHub, Maven, Nexus, Jenkins, NeoLOAD, JIRA and Confluence and automated testing frameworks Experience of setting up development processes and working with large scale Agile programmes and aligning development activities with parallel work-streams across split sites, while continually ensuring quality standards are maintained Nice to Haves Experience in developing services using container technologies such as Docker Experience of successful delivery into a multi-supplier programme Experience of delivering work packages in fixed price contracts in an Agile environment Experience of user centric requirements gathering to develop web and mobile applications Experience of working on systems that contain multiple layers of security controls (application, data and infrastructure) and access controls (RBAC and ABAC) Experience of providing 24/7 Level-2 and Level-3 support for business critical systems requiring rapid responses to incidents No. of Suppliers to Evaluate 5 Proposal Criteria Mobilisation and implementation plan (10%) Project management (15%) Team structure and composition (including CVs, technical skill sets and key staff) (25%) Requirements analysis elaboration and detailed design (5%) Build, Test, and Continuous Integration/Delivery (15%) Technical expertise and innovation (5%) Security (10%) Testing (10%) Third line support (5%) Cultural Fit Criteria Management of team(s) and Working Practices Collaboration Recruitment and retention, training, and on-boarding of personnel Working in secure environments Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range the estimated total budget is between £10m and £12m. the supplier team will need to flex in size depending on the requirements of the programme. statements of work will be delivered through a mixture of fixed price, capped time and materials and time and materials.