Business Change and Training Consultant - Customer Service Centre

Tender description

Who Speclialist Work With The Business Change and Training Consultant will be required to work within a team of specialists in order to deliver the project and consists of : Project Manager Business Analyst Service Management Consultant Technical Consultant - case tool The Business Change and Training will also be required to work with: Head of Customer Strategy Customer Strategy team CIO Corporate PMO Head of Architecture Head of IT Security Head of Business Solutions Head of BI/BI specialist Head Service Operations Internal IT teams External Suppliers What Specialists Work On The Business Engagement consultant responsibilities include: - Create and obtain approval for a project communication plan to both external and internal clients and staff. - Create and implement a staff training plan for both the new Customer Service Analysts and the existing Business functional teams - Create training materials for all aspects of the staff training plan - Conduct workshops and presentations to communicate the goals and objectives of the project - Create processes for the ongoing training of Customer Service Analysts and the Business functional teams Where the Work Takes Place London Early Market Engagement Working Arrangements The specialist is expected to be self-managed and proficient in asking the right questions to elicit requirements and information. The specialist will be proactive and will schedule required workshops with relevant stakeholders and will organise the sessions to maximize the value from the stakeholders involvement. It is anticipated that for the duration of the assignment, the specialist will be based onsite at NHSPS premises. Any incurred expenses will need to be factored into the day rate. Own laptop and required software is to be provided by the specialist. Access to guest wi-fi networks will be provided by NHSPS. Work Location London Security Clearance Additional T&Cs Skills & Experience 5 years work experience as a Business Change and Training consultant Experienced in creating and implementing an organisation and client wide communication plan Experienced in creating a structured and co ordinated training plan Experienced in managing and implementing training plans Nice to Haves Demonstrate experience in creating project communications using all media forms from mail, blogging, video and animations Demonstrate experience in creating training materials, and delivery of training sessions Demonstrate experience of creating customer engagement and requirement workshops Excellent verbal and written communication skills to be able to present to a target audience Must be detail orientated/articulate with strong time management and organizational skills No. of Specialists to Evaluate 3 Cultural Fit Criteria Able to work on their own and under supervision as required. Able to effectively communicate with C-Level and Heads of department customers. Works in a collaborative & open manner to develop the organisations internal teams Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range £700 per day