National Law Enforcement Data Programme (NLEDP) PND Service Architect

Tender description

Who Speclialist Work With The internal Programme team What Specialists Work On Service Disaggregation of an existing contract including planning, updating and ratifying the impacts and changes to SLA’s Where the Work Takes Place Home Office premises within the M25 – currently 2 Marsham Street, London SW1P 4DF, Metro Point, Sydenham Road, Croydon CR0 2EU and Hendon Data Centre, Aerodrome Road, London, NW9 5JE Early Market Engagement Working Arrangements Work alongside existing team and project manager. Expected to be 5 days per week based from 2 Marsham St. initially. Work Location Home Office premises within the M25 – currently 2 Marsham Street, London SW1P 4DF, Metro Point, Sydenham Road, Croydon CR0 2EU and Hendon Data Centre, Aerodrome Road, London, NW9 5JE Security Clearance To have or undergo SC and NPPV3 Additional T&Cs Skills & Experience The successful candidate will be an experienced IT professional. In depth service management experience & understanding of ITIL (V3). Comprehensive and recent experience designing and implementing service architectures for complex software systems in large government departments or other large organisations Demonstrable track record of successfully taking an evolutionary approach to service architecture. Strong communications, relationship building, negotiation and influencing skills; able to ensure that advice regarding the service specialism is acted upon. A creative and pragmatic approach to service design. Ability to absorb new technical, commercial and business concepts quickly, and work with them. Recognised expertise in service model development and its application within a business environment e.g. intelligent customer functions. A sound, broad knowledge of IT and an excellent understanding of how support services impact on other business functions. Demonstrable experience of transforming business needs into contractual requirements. Nice to Haves Experience with automated configuration management, deployment and testing solutions. Experience with open source solutions and community. Knowledge of Agile development, deployment and operations lifecycle Experience using and deploying on Cloud based platforms Working in a multi-disciplinary team. Experience of providing or managing outsourced service management services. Operating high-traffic websites and/or high volume transaction processing and analysis platforms. No. of Specialists to Evaluate 3 Cultural Fit Criteria Works well in a collaborative team Demonstrate courage (e.g. can express controversial views, confront reality, and make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team) Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, and acknowledge weaknesses) Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect) Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction) Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic) Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range up to £850 for an exceptional candidate