Microsoft Dynamics CRM Data Analyst

Tender description

Who Speclialist Work With Individual will work with colleagues in operations, ICT and change implementation and will require to: •Establish and refine management information to inform operational decisions and ensure comprehensive understanding of the workflows •Analyse issues encountered with the system to enable us to establish the root cause of problems and take appropriate action to resolve those problems (incident management, defect or change request) •Collaborate with colleagues in drafting change requests and incident reports for resolution by the supplier •Work with business analysts to identify where process changes may be required •Support colleagues in developing expertise in creating and running enquiries and reports What Specialists Work On •Data analysis skills, manipulating data extracted from the system to provide insight and trends analysis (Excel, SQL etc) •Significant experience working with the Microsoft Dynamics CRM application •A capability to clearly articulate findings to business users through the provision of analysis output •Experience of SSRS (SQL Server Reporting Services), drafting reports and structuring query •Experience of data models, drafting and articulating data architecture in a system •Experience of working on CRM implementation projects, especially through go-live and transition. •Experience of working with external suppliers and in a live operational environment. Where the Work Takes Place Head Office: Security Industry Authority 90 High Holborn London WC1V 6WY Early Market Engagement Working Arrangements This is a full time post. Work Location Head Office: Security Industry Authority 90 High Holborn London WC1V 6WY Security Clearance The postholder will be subject to standard security clearance procedures Additional T&Cs Skills & Experience Data analysis skills, manipulating data extracted from the system to provide insight and trends analysis (Excel, SQL etc) Significant experience working with the Microsoft Dynamics CRM application A capability to clearly articulate findings to business users through the provision of analysis output Experience of SSRS (SQL Server Reporting Services), drafting reports and structuring query Experience of data models, drafting and articulating data architecture in a system Experience of working on CRM implementation projects, especially through go-live and transition Experience of working with external suppliers and in a live operational environment Establish and refine management information to inform operational decisions and ensure comprehensive understanding of the workflows Analyse issues encountered with the system to enable us to establish the root cause of problems Collaborate with colleagues in drafting change requests and incident reports for resolution by the supplier Work with business analysts to identify where process changes may be required Support colleagues in developing expertise and confidence in creating and running enquiries and reports Nice to Haves Public sector delivery experience No. of Specialists to Evaluate 5 Cultural Fit Criteria Ability and willingness to share knowledge and experience Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Take responsibility for their work Challenge the status quo Be comfortable standing up for their discipline Can work with clients with less technical expertise Assessment Method Evaluation Weighting Technical competence 75% Cultural fit 5% Price 20% Questions from Suppliers Budget range max £600 exclusive of vat