Careers Wales Digital_Course Service

Tender description

Summary of the work A recent independent review of the Careers Wales website has highlighted the need to develop a new digital course service accessible from www.careerswales.com. The new course service will strategically underpin a series of Welsh Government initiatives and will support the business priorities of Careers Wales. Specialist role Business analyst Expected Contract Length 5 Months Latest start date 07/11/2016 Who Speclialist Work With You will work with the careerswales.com digital team, including: careerswales.com Team Leader (Product Manager) Project Managers Web Designers Deployment and Support Coordinator Software Testers MIS Team You will also be working with: Software Developers (External) Stakeholders (Careers Wales, Welsh Government, Users) What Specialists Work On 1. Define the benefits and identify who will benefit from a new course service on careerswales.com 4. Define the outcomes required from a new course service and identify how those outcomes will be measured 6. Create personas for the new course service 7. Lead user research for the new course service 8. Map user journeys for the new course service 9. Define user needs for the new course service 10. Define data requirements for the new course service 11. Define standard data sources for the new course service 12. Define data standards and processes for the new course service Skills & Experience • Have a strong understanding of Agile and Waterfall Project Management methodologies • Have experience of analysing business requirements for digital/ web services in a fast paced environment • Have experience of capturing requirements for user data driven systems • Have experience of working with customers, and establishing relationships with stakeholders to identify and rationalise complex business requirements • Have experience of and be able to translate business requirements into user stories that are understandable for other Careers Wales ICT team members to work with • Have experience in producing project plans and reports • Have experience in delivering a high quality of work to tight deadlines • Be able to work independently, proactively and with versatility, as well as working as part of a team • Be able to work on-site as required and must be able to attend meetings off-site as required Nice to Haves • Demonstrate relevant experience of working in a technical business analyst role with the public and private sector • Be educated to Degree level, or equivalent standard or have sufficient experience in a relevant discipline Work Location Cardiff, Ty Glas. Working Arrangments The project deliverables must be developed iteratively with the Product Manager and stakeholders (users), and released incrementally in line with agile project management processes. Project kick off, sprint planning, sprint review and sprint retrospective meetings will be held throughout the lifecycle of the project with the Product Manager. All meetings/ workshops will be arranged and facilitated by the Product Manager. The Product Manager will act as an escalation point for the Business Analyst. The Business Analyst will be required onsite for meetings and to attend meetings and workshops off-site with stakeholders and suppliers. No. of Specialists to Evaluate 10 Cultural Fit Criteria • Work as a team with our organisation, stakeholders and suppliers • Be transparent and collaborative when making decisions • Have a no-blame culture and encourage people to learn from their mistakes • Take responsibility for their work • Share knowledge and experience with other team members • Be comfortable standing up for their discipline • Can work with clients with low technical expertise • Challenge the status quo Evaluation Weighting Technical competence 45% Cultural fit 15% Price 40% Questions from Suppliers 1. Who is the new course service going to be aimed at? One of the requirements of the 'discovery' phase of the new course service project is for the Business Analyst to work with stakeholders to identify who the new course service will be aimed at. See: 'Outcomes Required'; 'What the specialist will work on'; 1). Define the benefits and identify who will benefit from a new course service on careerswales.com. 2. Is this course adding to a portfolio, or is it the first of its kind for Careers Wales Digital? The ‘discovery’ phase of the course service project will define requirements for the development of an entirely new product for Careers Wales. The new product will not be dependent on the existing site functionality of careerswales.com. However, there may be a future requirement to integrate the new course service with existing software applications that form the product portfolio of careerswales.com. 3. Please provide clarity on the following bullet point : • “Have experience of capturing requirements for user data driven systems” 1. Is this about Analytics and big data? 2. Can you provide an example of "user data driven systems" ? Experience of capturing requirements for user data driven systems, refers to experience of capturing requirements for systems that are driven by data and user generated content. In answer to your first question: 1. Analytics would be an output from the system, and big data would provide an outcome or business insight, so would be handled outside the scope of this project. In answer to your second question: 2. An example of a system driven by data and user generated content could range from Monster: http://www.monster.co.uk/ to Netflix: https://www.netflix.com/gb/