Expired contract

Call centre

Details

Buyer: National Citizen Service
Supplier(s): FOUNDEVER GB LIMITED
Value: GBP 16,000,000
Duration: 4 years
Topic: Call centre
Published: 18 October 2016
Source: TedNotices

Tender description

Contract for New Contact Centre services dealing with Inbound and Outbound multi-channel engagements. We intend to appoint a single outsourced Contact Centre Service Provider (CCSP) to provide both inbound and outbound multi-channel communications. The services will run for a term of approximately 2 years; expiring in October 2018, with the potential for an extension of up to 2 years. We invite tenders from bidders who can handle high volumes and customer facing activities. Our primary focus for the Contact Centre is signing up Young People onto the NCS programme, taking payment and responding to programme related enquiries, while also handling queries from parent/guardians.

Timeline

Completed: Award date17 October 2016
Completed: Award published18 October 2016
Current notice
Completed: Contract expiry date26 September 2020

About the buyer

National Citizen Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@national-citizen-service.gov
Commercial Director	+44 •••• ••••••	••••••••@national-citizen-service.gov
Procurement Manager	+44 •••• ••••••	••••••••@national-citizen-service.gov
Category Lead	+44 •••• ••••••	••••••••@national-citizen-service.gov
Senior Buyer	+44 •••• ••••••	••••••••@national-citizen-service.gov
Contracts Manager	+44 •••• ••••••	••••••••@national-citizen-service.gov