Product Manager for NOMS Digital Studio

Tender description

Who Speclialist Work With We're building a team of around seventy experts in Web Development, Design and User Research in Sheffield. This is a brilliant opportunity to be part of a growing team from its nascent stage and to play an active and continued role in the strategic development of the team/studio approaches. -Product core team of delivery manager, interaction designer, developers, user researcher, technical architect, content designer and other roles -Agile coach for the studio -Head of Delivery in Sheffield -Community of product managers (currently two plus you - growing to 8 in Sheffield), MOJ product management community in London, cross-government product community What Specialists Work On Responsibility for delivery, ongoing success and continuous improvement of digital products, with a focus on reducing violence and self-harm in prisons and increasing rehabilitation. Leadership of multidisciplinary agile teams delivering excellent new products/iterations to existing products to meet user needs. Supporting business/service improvement through MoJ digital capability development. Conducting customer/product discovery to define an ecosystem, understand/redesign user journeys, develop user personas and creating product visions based on findings. Role includes active involvement within the wider organisation, performing as key interface between the team and stakeholders in the business, and focusing on engaging with stakeholders who are unfamiliar with agile. Where the Work Takes Place Furnace Hill, Sheffield (with some time in London) Early Market Engagement Working Arrangements The role is Sheffield based, but there may be travel involved to other regions of the country including London. There is a £5000 limit on travel expenses: expenses will only be covered for meetings outside of Sheffield. Travel between Sheffield and the supplier’s location will not be covered. Work Location Furnace Hill, Sheffield (with some time in London) Security Clearance Basic Clearance required (disclosure scotland) Additional T&Cs Skills & Experience Strong understanding of the ways of working detailed in the Government Digital Service service manual (gov.uk/service-manual) Experience as a product manager in the principles and application of agile methodologies such as Scrum, Kanban and Lean Startup. Strong visual and verbal communication skills, tailored to the needs of the audience. The ability to passionately pursue a vision and articulate it to a wide audience, from team members to Director General level and to facilitate collaborative and engaging sessions with staff from all levels of seniority. Manage people dynamics effectively when working across departmental and other boundaries. The ability to evaluate and solve problems creatively and laterally when needed, using appropriate evidence and data over instinct wherever possible to inform product decisions. Experience working with user researchers to discover and understand the needs of users, and to gain a wider perspective of the landscape surrounding activities and policies. The ability to identify warning signs quickly and to provide decisive responses to emerging significant delivery challenges. Demonstrable experience in developing and communicating a coherent product roadmap and strategy. To be positive and resilient; strong empathy with the needs of users, stakeholders and colleagues Have curiosity and the ability to learn new skills quickly; able and willing to challenge the status quo, and to encourage the team and stakeholders to challenge to you Ability to define, test and validate problems Ability to prioritise problems that are valuable to solve Ability to identify problems tha are best solved by us Can submit Candidate's CV to kiah_rose.sheppard@justice.gsi.gov.uk by 9am Tuesday 18th October. Nice to Haves Having worked to drive through change and/or deliver transactional services in big, complex organisations like the public sector, banking, travel, IT or similar. An understanding of complex transactional services and re-engineering or redesigning legacy systems and services. A good appreciation for, and ideally practical experience of, service design, user research, UX, design, data and development principles, and how each contribute to the creation of successful products. Work experience with some recognised leading organisations in the digital world. Experience with a range of product and team maturities Ability to build trust needed to challenge dsyfunction Experience with live/mature software Understanding of the value of a Technical Architect No. of Specialists to Evaluate 5 Cultural Fit Criteria We challenge the status quo: we aim to understand the reason behind ‘the way things have always been done’ to see if there is a better way to do things We respect each other in our different opinions and are constructive in feedback The unit of delivery is the team - we have no individual heroes, the stars are the teams as whole entities We aren’t afraid of conflict: we surface tensions and conflict early, and address them promptly We believe empowered teams deliver the best products: those who are doing the work should and do have the greatest understanding of the work - so ask the team! We inspect and adapt regularly to continuously improve; learning from failure not blaming individuals Working product in the hands of users early and often Products degrade quickly, so we regularly iterate and improvement our products ongoing Collocating the people, skills and knowledge you need is the best way to deliver Measure progress by what value you deliver Keep focus on quality, making sure the whole team is aware of any debt taken on Keep it simple and do less, whether that for features in the product or the way you are delivering Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range